Schedule and Planning Coordinator

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
Schedule and Planning Coordinator
Glasgow
- Permanent
About Gamma
Gamma is a leading supplier of voice, data and mobile products and services in the UK.
People are the lifeblood of our success. The people working for us are unusually passionate and enthusiastic about what they do. That is because the ethos within our company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking.
In 2019 we were voted one of ‘The Sunday Times 100 Best Companies to Work for’ for the sixth time.
We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
There are many good reasons to join Gamma. You will find we work in a relaxed environment with an emphasis on delivering the highest quality in everything we do.
About the Role
Gamma has a reputation for the quality of service we provide to our Direct Customers and Channel Partners.
This quality of service is underpinned by the way our teams listen to our customers, gauge priority, take full ownership for an installation. Schedule and Planning Coordinator will work with Project Managers, Suppliers and Stock Management to ensure Gamma’s Field Engineering capability operates effectively and efficiently. The role involves liaising with different stakeholders across the business who have different priorities so being both organised and a strong communicator who is willing to challenge conflicting demands to ensure the best outcome for the customer, is essential.
The role evolves to meet the demands of Gamma’s customers so a strong, dynamic individual who is flexible in their approach to work is essential.
**Key Responsibilities**:

- Scheduling equipment configuration and installation work threads on behalf of a geographically diverse field engineering capability.
- Planning and optimising efficiency.
- Liaising with project managers, co-ordinators, and support teams to meet the various installation requirements of all active projects or service impacting faults.
- Communicating and scheduling work with suppliers.
- Coordination of stock demands, working alongside Gamma’s existing stock management function.
- Manage general enquiries via internal systems.
- Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
- Assist with configuration of Gamma hosted products which includes Horizon.

About You
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to be work smart and work hard.
- You will have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in always providing a first-class customer experience.
- You will have a passion for delivering a customer experience that exceeds expectations.

What skills are most desirable to us?
- Good organisation skills are essential and able to manage/prioritise own workloads.
- Must be a confident communicator, willing to challenge and resolve conflicting priorities across different levels and functions within Gamma.
- Experience of working with suppliers would be advantageous but is not essential.
- Experience configuring Horizon and Gamma product portfolio would be an advantage.
- Experience within a Technical environment to assist with remote configuration work streams.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.