Junior Customer Service Associate

2 weeks ago


London, United Kingdom CAPITAL MARKETING INTERNATIONAL LTD Full time

**Role Overview**:
As a Junior Customer Service Associate, you will play a key role in representing our clients' brands, assisting customers, and ensuring that every interaction leaves a positive impression. You will be part of a supportive team, learning valuable communication and customer engagement skills as you build your career in marketing and sales.

**Key Responsibilities**:

- Engage directly with customers to answer questions and provide information about products and services.
- Assist with resolving customer concerns quickly and effectively, ensuring high levels of satisfaction.
- Support the wider marketing and sales teams by identifying customer needs and promoting suitable offers.
- Accurately record customer feedback, interactions, and service issues.
- Contribute to achieving individual and team targets related to customer engagement and satisfaction.
- Maintain a positive and professional attitude in all communications.
- Attend training sessions and team meetings to continuously improve service skills and product knowledge.
- Excellent communication and interpersonal skills.
- A passion for delivering outstanding customer service.
- A positive attitude with the ability to handle challenges confidently.
- Highly organised with good attention to detail.
- Willingness to learn and develop within a fast-paced environment.
- Previous customer service experience is an advantage but not required — full training provided.

**What We Offer**:

- Ongoing training, coaching, and career development.
- A dynamic and supportive team environment.
- Opportunities for progression within the company.
- Experience working with a variety of top-tier brands.

**How to Apply**:
Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, EC1V 2NX (required)

Work Location: In person

Application deadline: 18/05/2025
Expected start date: 19/05/2025



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