Technical Support Specialist
7 hours ago
We are looking for someone to join our technical team in Brighton, providing technical support for our lighting control software and hardware products. Our controllers are used across the globe by leading lighting designers, to light up shows and iconic architectural monuments. Having been established in the industry for over 30 years, we benefit from years of research and development in architectural and entertainment lighting control and a global network of small offices, each with their unique start up spirit.
**Job Role**
- Manage technical support tickets.
- Demonstrate and promote our lighting control products to prospective and existing clients.
- Help develop our online presence and community by managing our social media pages and web forums.
- Test software and hardware features.
- Report bugs and feature requests.
- Manage basic repairs and exchanges of our hardware.
- Full-time position based at our office in central Brighton. Part remote working also possible.
**Profile requirements**
- A keen interest and knowledge in creative computing is essential. For example, background knowledge in Design, Music or Video editing software.
- A proven ability to resolve technical issues.
- The ability to develop a working relationship with our customers.
**Profile bonuses**
- Some experience working with customer support.
- Experience within the entertainment or architectural lighting industry.
- Experience with lighting control software and hardware.
- Experience with customer services.
- Beginners programming knowledge (e.g.. HTML, PHP, Java Script).
- Fluency in French, Spanish, Italian or German.
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
Schedule:
- Monday to Friday
COVID-19 considerations:
2 meters between desks, regular cleaning. No visitors.
Work Location: Hybrid remote in Brighton and Hove BN1 1EL
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