Technical Support Analyst

2 weeks ago

Yorkshire and Humberside, United Kingdom Technical Prospects Full time

**Technical Support Analyst** (Remote Working Available) Circa. £28,000 - £30,000 Basic Salary plus Excellent Benefits

**Technical Support Analyst - Summary & Purpose of Role**:

- Escalate cases to other teams within our client’s business, providing detailed troubleshooting and replication steps and ensure these are managed through to completion and the customer is informed throughout the process.
- Create complex SQL scripts raised through the change management process to problem solve and fault find, resolve issues and provide database administration services.
- Share knowledge and provide help and guidance to other teams within the business including the 1st and 2nd line support.
- To use your high level of technical ability in resolving software support or environmental issues found by external customers and internal Stakeholders whilst using the available suite of software products and websites.
- Provide a high standard of customer service, able to adapt your approach dependant on customer’s technical knowledge and if needed, able to explain technical terms in a non-technical way.

**Technical Support Analyst - Specification**:

- You should have a high level of technical capability including database interrogation, complex SQL scripting, software fault-finding, interface/integration issue investigation and finding alternative solutions to technical software problems.
- You should be able to demonstrate initiative and have excellent lateral-thinking and problem-solving skills.
- You should be a team player who integrates easily and communicates effectively.
- You should be committed to providing a high standard of customer service (internally & externally).

**Technical Support Analyst - Technical Skills & Experience required for the role**:

- Background in helpdesk/technical support ideal.
- Intermediate SQL skills with an ability to create complex SQL scripts.
- Experienced offering a customer focused approach.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency, visit our website for more details.

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