Salesforce Support Team Leader
2 weeks ago
Are you an experienced Salesforce Administrator who wants to work in a Salesforce Support Team Leader role?
Do you want to work for a company that is a Salesforce Partner with ambitious growth plans over the coming year?
Do you want to work from home and are currently based in the UK?
**RESPONSIBILITIES** To keep up with demand from customers, and to ensure the team is processing customer support duties correctly, our client has created this new role. As the Salesforce Support Team Leader you will be responsible for growing a Salesforce support team to provideexceptional customer service to this Salesforce partner's end-clients. You'll work to provide first class service, whilst prioritising and escalating support issues to the technical team.
**SKILLS** As the Salesforce Support Team Leader you must have the following skills:
- Background in providing 1st / 3rd line support for Salesforce implementations
- Knowledgeable about implementing and upgrading Salesforce solutions
- Proficient at analysing Salesforce issues to identify root cause and possible solutions
- Deeply knowledgable around Salesforce system administration
**EXPERIENCE REQUIREMENTS** Ideally some experience within a similar position would be advantageous.
**QUALIFICATIONS** Salesforce Certified Administrator
Salesforce Certified Advanced Administrator, is desirable
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