Clinic Receptionist

3 days ago

Newcastle upon Tyne, United Kingdom Cosmetology Co. Ltd Full time

We are seeking a highly organised, personable, and proactive Clinic Receptionist / Personal Assistant to serve as the first point of contact for clients and to support the clinic director in day-to-day administrative and client-facing tasks. This dual-role position combines traditional front-of-house responsibilities with broader duties focused on enhancing the client experience, ensuring smooth clinic operations, and providing personal support to the clinical director.

Key Responsibilities:
Receptionist & Front Desk Duties:

- Greet clients warmly and professionally upon arrival.
- Schedule appointments and manage the clinic calendar.
- Maintain a clean, welcoming work area.
- Process payments, issue receipts, and manage basic invoicing.
- Handle client check-ins/check-outs, follow-ups, and rescheduling.

Client Liaison & Experience:

- Act as a key point of contact for client queries and concerns, ensuring timely and thoughtful responses.
- Gather client feedback and assist in implementing improvements to overall service quality.
- Follow up with clients post-appointment to ensure satisfaction.
- Support the creation and execution of loyalty programs, promotional offers, or wellness initiatives.
- Maintain a client-first approach, ensuring an exceptional and personalised experience at every touchpoint.

Personal Assistant Duties (to the Director/Manager):

- Assist with managing the director’s calendar, meetings, and correspondence.
- Run occasional personal errands or tasks as directed.
- Coordinate travel arrangements and event bookings if required.
- Manage sensitive information with the highest level of confidentiality.

Administrative & Operational Support:

- Maintain accurate and confidential client records and documentation.
- Assist with inventory management, ordering supplies, and liaising with vendors.
- Support social media or marketing tasks as required (e.g., posting updates, coordinating with marketing staff).
- Participate in staff meetings and contribute ideas for improving clinic efficiency and client satisfaction.

Key Skills & Attributes:

- Exceptional communication and interpersonal skills.
- Warm, professional, and approachable demeanor.
- Highly organised with strong multitasking abilities.
- Tech-savvy; comfortable using scheduling software, spreadsheets, and basic office tools.
- Discreet, trustworthy, and able to handle sensitive information with care.
- A proactive mindset with a strong commitment to delivering high-quality service.

**Job Types**: Full-time, Part-time

Pay: £12.21-£13.95 per hour

Expected hours: 30 - 35 per week

**Benefits**:

- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Store discount

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 14/08/2025

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