Receptionist/administrator

If you think you already know us, perhaps it’s time to think again.

This is the most exciting time for Transform Hospital Group since we were founded almost 50 years ago. An innovative leader in healthcare and wellbeing, no longer are we simply a cosmetic surgery, weight loss and medical aesthetics provider - we continue to expand our service offering, whilst setting new standards in our sector. But our ongoing success wouldn’t be possible without our great people.

Join us as Receptionist & Administrator, and shape not just your own future, but the lives of the thousands of people we help every year, too. A career with us gives you the opportunity to grow personally and professionally, helping you to take your career, and our business, to the next level.

**Location: Newcastle**

We have an excellent opportunity for an experienced and enthusiastic Receptionist & Administrator to join our friendly and hardworking team of staff within our Newcastle Clinic, reporting directly to the Clinic Manager, the successful applicant will be responsible for ensuring that the clinic adheres to the company administrative and other protocols.

Ideally from a similar administration/customer service background, you will be appreciative of delivering a high-quality customer focused service to our patients as well as being able to deal efficiently with internal administrative matters. The ability to multi-task, prioritise and be responsive to changing business requirements is essential.

The postholder shall be the administrative team link between Clinic and Head Office. managing clinic sales and administration, competency of Word and Excel at a minimum intermediate level is essential. The role is varied and includes being responsible for the effective co-ordination of the sales and administration function within the clinic in all aspects relating to patient administration, company administration and day to day sales and administrative duties, medical records, banking and petty cash, liaising with third party hospitals regarding theatre availability, liaising with our Surgeons helping to organise their schedules and arranging travel and covering on our reception will be necessary from time to time, where duties will include answering the phone, meeting and greeting patients and using first class customer service skills.

Applicants should have the ability and confidence to handle sometimes difficult patient situations. You will respect the need for patient confidentiality and always work to provide the best customer service.
Although training will be provided, some knowledge of CQC regulations within an independent clinic setting would be highly advantageous.

This is a full-time contract based upon **40 hours per week** to be worked as per the rota which will include working weekends and late evenings therefore the applicant should be flexible in their working arrangements.

**Our culture**

We spend a large proportion of our lives at work, and so we believe it’s vital that we foster a flexible environment where every colleague can collaborate, communicate and succeed.

From celebrating wins to providing guidance where it’s needed, we understand that a supportive culture can be the best way to motivate and stimulate our colleagues, no matter who they are and where they work. We believe that engaged, inspired people are able to provide the very best experience for our patients.

And we’re on a mission to ensure that our business continues to embrace diversity - ensuring inclusion for all kinds of people, all of the time.

**Reap the rewards of a career with us**

Transform Hospital Group is growing rapidly and consistently, providing unparalleled opportunities for our colleagues to develop their abilities and experience. We have the tools, technology and support to help you achieve your goals, whatever they may be.

From being recognised for outstanding performance to enjoying social events with colleagues from across the business, and from discounts on our range of services and products to our Colleague of the Month awards, your working life really can be transformed when you join us.

**Job Types**: Permanent, Full-time

**Salary**: Up to £20,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Gym membership
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to work evenings and weekends as per the rota?

**Experience**:

- Patient Facing: 1 year (preferred)
- Microsoft Word & Excel: 1 year (preferred)
- CQC: 1 year (preferred)