Veterinary Receptionist
3 days ago
**Veterinary Receptionist - West Road**
We have an **exciting opportunity** for an enthusiastic and motivated individual to join our organisation as a **Veterinary Receptionist**.
This position is **based at our West Road site**, with occasional cover required at other sites to support during holidays or sickness.
This is a **full-time, 40-hour per week** role, working **four 10-hour shifts** (Monday to Thursday, 11:30am-10:00pm), with **three days off per week** and **no weekend work required**.
**About the Role**
We are looking for an individual with **excellent front-of-house and communication skills**, who can provide **outstanding customer service** to our clients and their pets.
You will be working in a **fast-paced environment** within a **busy veterinary hospital** that provides a **24-hour emergency care service**. As part of your duties, you will handle emergency cases as part of our **Out of Hours reception team**.
Previous veterinary reception experience is **not essential**, as a **comprehensive induction and training programme** will be provided.
**Key Duties and Responsibilities**
- Greeting clients and their pets in a warm, professional manner.
- Managing appointment bookings and maintaining the clinical diary system.
- Processing payments, issuing invoices, and maintaining accurate client records.
- Supporting the clinical team by preparing paperwork and ensuring smooth workflow between reception and clinical areas.
- Managing admission and discharge of patients, including taking payment and providing clients with relevant aftercare information.
- Assisting with insurance claims and processing prescription requests.
- Maintaining confidentiality and demonstrating empathy and understanding in sensitive situations.
- Supporting emergency admissions and communicating effectively with the Out of Hours team.
- Ensuring the reception area is tidy, welcoming, and well-presented at all times.
**Benefits**
- Company pension
- Employee Assistance Programme
- Staff discount
- Cycle to Work scheme
- Increased annual leave with length of service
- Supportive workplace culture with a strong emphasis on **employee wellbeing**
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Paid volunteer time
Work Location: In person
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