Immigration Enforcement

**Details**:
**Reference number**:

- 290924**Salary**:

- £32,000 - £35,200**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - Borders and Enforcement - Immigration Enforcement**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- ManchesterAbout the job

**Job summary**:

- Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.**Job description**:
We are delighted to offer a Higher Executive Officer vacancy within the National Command & Control Unit (NCCU) which sits within Immigration Enforcement.

The NCCU is the 24/7 365 day a year IE central point of contact for all UK Police Forces. In addition, we work with partners nationwide to enforce immigration laws fairly whilst protecting and safeguarding the vulnerable in the UK.

The NCCU also acts as a Central Communications Hub for Immigration Enforcement. We identify incidents of a sensitive, high-profile nature and provide expert support and coordination to teams involved in managing Migration and Borders.

**The NCCU Mission Statement is**

24/7 365 day a year. We Stop, listen, assess, and collaborate to tackle illegal migration. NCCU experts provide exceptional customer service and ensure the best outcome for the public.

We are the 24/7 365 day a year basis Contact Centre for IE.

Leading on Performance management, to drive efficiencies and improve performance on the team.

Creating accurate performance management packages, identifying trends to improve efficiency and accuracy. Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.

Supporting NCCU’s management team in a wide range of workstreams which will include development and maintenance of various in-house spreadsheets and databases and provide support with the replacement of the internal Enquiries Database. Collating urgent MI and supporting the Operational Duty Desk.

Line management of a small team of EOs. Provide strong leadership, coaching, guidance to your team maximising staff development and performance.

NCCU is on a journey of change. We are developing a culture where all members of the team have a voice and can influence the way we work. You will contribute to embedding Op Excellence principles to transform the way we work, develop an inclusive culture that builds capability, embraces change and encourages resilience.

Act as a visible role model for a professional and high performing team, driving best practice, prioritising and championing people focused activities, demonstrating the behaviours of the Leadership Statement, and delivering our vision.

**Person specification**:

- Collate and manage the Management Information to ensure that productivity, accuracy, and service quality is analysed.
- Demonstrate strong delivery in a demanding fast paced environment with competing demands.
- Role model the professional behaviours associated with a customer focused organisation.
- Be self-motivated to meet the objectives/deadlines of both the daily functions and project work and display strong team working skills within the unit.
- Be adaptable, flexible and solution focused.
- Have strong interpersonal and team working skills.
- Demonstrate leadership skills or leadership ability.

**Essential criteria**
- Experience of working in Customer Service or Performance Management environment.
- Ability to deliver at pace, whilst working both independently and within a team and working to tight deadlines.
- Be flexible, adaptive, and creative in solving problems, embedding continuous improvement and dealing positively with change.
- Good knowledge of Microsoft Excel with the ability to use formulas and produce visual MI reports.
- Experience in analysing data and producing reports from internal systems.

**Desirable criteria**
- An understanding of operational processes across the Borders and Migrations systems.
- Experience of the technical solutions deployed within a contact centre.
- An understanding of quality assurance processes within a call centre environment and how to develop plans and strategies.
- Have experience in being part of or managing teams in a call centre or a fast-paced performance driven environment.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Delivering at Pace
- Managing a Quality Service
- Seeing the Big Picture

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture e