First Point of Contact Administrator

Are you a customer-focused individual with great communication skills? PropSource Consulting is thrilled to be working with a leading property management company that are seeking to grow their First Point of Contact team.

**About the position**

The role is primarily to assist in the efficient running and development of the business by maximising the overall performance, compliance record, income and profitability of the branch or department.

This role is not a call-centre role, as the focus of this role is on quality and providing customer-centric solutions, not on volume. Full training will be provided.

**Responsibilities will include**:

- To answer the telephone and deal with requests from clients and customers that require a routine response. For more complex issues, to direct calls to the appropriate person.
- To use mail merges to deliver general correspondence to clients and leaseholders.
- To process, scan, photocopy and file documents as required.
- To assist the Property Managers responsible for the portfolio of properties in the preparation of service charge budgets, notes of explanation, management agreements, reports to clients and senior management.
- To assist in updating monthly Branch or Department Reports.
- To assist in uploading documentation to the Datastation system.
- To maintain and update the diary of appointments for the Department Manager or Branch Manager and Property Managers; property inspection checklists, notes of client and residents’ meetings.
- To code and prepare invoices for signature by the Property Managers.
- Under the direction of the Property Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.
- To liaise with other departments to obtain or provide information relating to the portfolio.
- Under direction of the Regional Manager to assist with the preparation, cataloguing, despatching and retrieval of archive material to secure storage.
- To attend meetings as required.
- To carry out all duties within ARMA guidelines and RICS code of practice
- To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager
- To ensure that FCA regulation guidelines are adhered to in all working practices and behave in accordance with these rules and Treating the Customer Fairly guidelines
- To be courteous and professional in all dealing with clients, customers, contractors and general public
- To be punctual at all times and ensure that you are dressed in accordance with the Dress Code
- To actively seek to obtain new instructions for the Company
- To develop business relations with group members in order to maximise cross-selling opportunities
- To be an active team member; contributing to the motivation and achievements of the department or branch.
- To endeavour to remain informed of new relevant legislation and best practice guidelines.

**So, what's in it for you?**
- Private Healthcare (salary sacrifice)
- Life Assurance (2x Salary)
- 25 Days Annual Leave (plus bank holidays)
- +Many more benefits

Does this sound like something you'd want to take on? Submit your CV today, this client may interview & appoint for this role before the advert closes.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,225.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership

Schedule:

- Monday to Friday
- No weekends

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: 32278