First Point of Contact Adviser

2 days ago


Shrewsbury SY HQ, United Kingdom Shropshire Council Full time

Team Name

Customer Service Centre

DBS Required

No

Contract Type

Permanent

Weeks Per Year

52.14

Hours Per Week

21.50

Grade

NJC Grade 7 scp 12-17

Actual Salary

£16,617.76

Location/Work base

Shrewsbury and Hybrid working

Location Address

Frankwell, Shrewsbury SY3 8HQ

Required Start Date

As soon as possible

Interview Date

Week commencing 12 January 2026

Closing Date

14/12/2025

Ref No

8930

We are seeking a dedicated First Point of Contact Adviser to join our dynamic team in Customer Services.

In this vital role, you will handle initial enquiries from individuals seeking support or advice about Adult and Children's social care, including safeguarding calls and emails. You will deal with these calls sensitively and in the strictest confidence, ensuring customers get the right help and support as quickly and easily as possible.

You will be dealing with a wide range of enquiries related to Adult and Children's social care. Your responsibilities include accurately gathering and verifying facts, assessing situations to determine the most appropriate course of action, and using your initiative, listening, and analytical skills to ensure.

We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can contact us on and ask for Clare Mobberley or Joanne Mckay.



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