First Point of Contact Adviser
2 days ago
Team Name
Customer Service Centre
DBS Required
No
Contract Type
Permanent
Weeks Per Year
52.14
Hours Per Week
21.50
Grade
NJC Grade 7 scp 12-17
Actual Salary
£16,617.76
Location/Work base
Shrewsbury and Hybrid working
Location Address
Frankwell, Shrewsbury SY3 8HQ
Required Start Date
As soon as possible
Interview Date
Week commencing 12 January 2026
Closing Date
14/12/2025
Ref No
8930
We are seeking a dedicated First Point of Contact Adviser to join our dynamic team in Customer Services.
In this vital role, you will handle initial enquiries from individuals seeking support or advice about Adult and Children's social care, including safeguarding calls and emails. You will deal with these calls sensitively and in the strictest confidence, ensuring customers get the right help and support as quickly and easily as possible.
You will be dealing with a wide range of enquiries related to Adult and Children's social care. Your responsibilities include accurately gathering and verifying facts, assessing situations to determine the most appropriate course of action, and using your initiative, listening, and analytical skills to ensure.
We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can contact us on and ask for Clare Mobberley or Joanne Mckay.
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