Usher / Administrative Assistant

**Usher / Administrative Assistant - Shrewsbury Crown Court - 62875**
**£19,932**
**Shrewsbury**:
**Background and key purpose of the role**

This is a role which balances both Usher and clerical duties equally allowing you to work where needed, being an essential first point of contact for all the court users involved in hearings as an Usher whilst providing excellent general administrative support to the various teams within HMCTS. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently.

Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, you will need to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. You will work within a team with regular management support.

Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

**Key responsibilities may include**:
**Administration**
- Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
- Providing support to colleagues & judiciary outside of court / hearing times
- Operating recording equipment and maintaining records of recordings of hearings
- Creating, updating, distributing and tracking files, bundles, documents, tapes;
- Maintaining the Court Library (including e-transcripts and books)
- Sorting and delivering lists of hearings for internal and external notice boards
- Sort and deliver lists of hearings for internal & external notice boards

**Correspondence**
- Copy/audio typing, completing standard letters, forms, registers, etc. where the information is clearly defined.
- Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
- Amending standard instructions, manuals and directories, circulating and distributing documents, journals etc.

**Post Handling**
- Opening, sorting, distributing and dispatching post
- Collecting and delivering post from appropriate offices

**Monitoring Stock**
- Including stationery and other supplies against requirements and inventories, establishing requirements, completing order forms, stock distribution
- Ensuring Court rooms are supplied against requirements for relevant forms and stationary
- Collecting and delivering stationary around the offices

**Data Entry and recording**
- Resulting, checking accuracy and completeness against guidelines or a proforma,
- Straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.

**Operating equipment**
- Office and court equipment e.g. computers, fax machines, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.

**Handling telephone calls**
- Answering standard enquiries and passing messages to others.

**Arranging meetings**
- Preparing rooms for hearings, tribunals, trials, meetings andclearing the court / hearing room down at the end of the day etc.
- Using electronic diaries, booking rooms and accommodation, making travel arrangements.

**Reception of parties to court**
- Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
- Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
- Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
- Answering face to face enquiries
- Keeping parties informed of changes e.g., of courtrooms and hearing times

**Other duties**

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

**Desired Skills**

Experience of working with the public in a busy public service environment. Ability to use a computer at the level required for the work.

**Key Civil Service Behaviours**

You will be required to provide evidence of the following key behaviours at Level 1.

**Effective Behaviour**

People who are effective are likely to

**Communicating & Influencing**

**Working Together**

Proactively contri