Administration Assistant

1 day ago

Shrewsbury, United Kingdom The Dermatology Partnership Full time

**JOB DESCRIPTION**

**Job Title** Administration Assistant (temporary)

**Reports to** Practice Coordinator / NHS Administration Manager

**Area of work **St Michael’s Clinic, Shrewsbury

**Key Accountabilities**
- Provision of a professional, efficient, and effective administration service to all patients and clients.
- Ensuring completion of all elements of the patient’s pathway.
- Liaising closely with the clinical team.
- Support all regulatory processes within the clinic.

**Specific Accountabilities**

**Provision of a professional, efficient and effective Administration Service**
- To provide support and assistance to clinicians as requested
- Maintain a professional and calm demeanour at all times promoting the best interest of the clinic
- Responsible for maintaining the highest standards of personal presentation
- Ensure visitors where appropriate are offered and receive refreshments
- Responding and re-direction of clinic correspondence in a professional, confident and timely manner.
- Multi skill as appropriate and as required providing support to other team members.

**Ensure all elements of the patient pathway are completed**
- Become familiar with the clinic computer systems (EMIS)
- Ensure clinic lists are available for appropriate clinics.
- Confirm patient details held by the clinic are correct and update accordingly.
- Ensure the patient medical forms are scanned into the computer system in a timely manner.

**Support all regulatory processes within the clinic**
- To be aware of all regulatory processes and systems i.e. Fire procedure and sickness reporting
- To understand and comply with Health and Safety and Infection Control policies.
- Contribute to and participate with all regulatory action plans and audits.
- Be familiar with clinic alarm system and respond to any alarms or alerts following clinic procedure.

**Personal Accountabilities**
- Act as ambassador for the company promoting the best interests of St Michael’s Clinic
- Work in accordance with Clinic policy and procedure
- To maintain the highest standards of confidentiality
- To support the Medical Secretaries, Practice Administrator and Finance Manager in all aspects of their jobs.

**This job description is not an exhaustive list of duties but is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the clinic.

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