Administrative Assistant

19 hours ago

Shrewsbury, United Kingdom The Autism Service Full time

**THE OPPORTUNITY**

We are seeking an administrative assistant on a full-time basis to join the existing team, working from The Autism Service head office in Shrewsbury.

Previous experience of the NHS or working in a healthcare setting is desirable, along with an excellent working knowledge of IT systems, customer service skills and phone etiquette.

**RESPONSIBILITIES**
- Responsibility of own case load of clients
- Scheduling appointments for ASD and ADHD assessments
- Liaising with clients, clinician's and clinics
- Organising clinics and clinician availability
- Completing administrative checks of clinical reports
- Collecting client feedback after they have had an assessment through our services
- Accurate recording of patient information
- Keep spreadsheets up-to-date so live information can be reported to management
- Documenting and filing away patient data
- Work in accordance with the targets and goals of the business, and be proactive in achievement of these targets and goals
- Manage customer service issues and contribute to working towards a resolution
- Audit of processes to ensure compliance with company procedures and policies
- Organise own workload to balance demands caused by daily duties and other tasks
- Able to work effectively as part of the team and problem solve issues as they arise

**BENEFITS**

In return for your work, commitment and ideas, we can provide you with:

- Salary of £22,500 per year with 28 days annual leave
- Monday to Friday with a Saturday rota between the administrative staff (1 in 4 Saturdays, with the following Friday off in lieu)
- Friendly, fun, capable and supportive colleagues
- Accessible management and director (flat hierarchy)
- Regular appraisals with a focus on your personal and professional development

**OUR COMPANY**

Shropshire Autism Service Ltd. (trading as The Autism Service) is a private psychology-led diagnostic assessment service for children and adults with Autism Spectrum Disorder (ASD) and Attention Deficit Hyperactivity Disorder (ADHD).

Initially launched in Shrewsbury in 2019, the service has expanded and now has clinics in multiple locations across the UK, with a workforce of around 70 clinicians, and a brilliant administrative team (that you could be a part of).

We are a mixture of psychologists, doctors, nurses, speech and language therapists and occupational therapists, providing National Institute for Health and Care Excellence (NICE) guideline compliant multi-disciplinary team diagnostic assessments, with support provided by the administrative and management team from our head office in Shrewsbury.

Our goal is to provide the highest quality, reliable assessments, without waiting lists, so that our clients can access the help and support they need, and enjoy mental well-being.

The Autism Service is growing as a service and this is a very exciting time to join us

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

Work Location: In person

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