Head of Business Operations

The Head of Business Operations is a key role within the Directorate Senior Leadership Team (SLT) and is responsible for leading and managing a comprehensive and efficient business operations. More widely it oversees corporate business functions, acts as a bridge between various interdependent projects/workstreams to ensure that activities are planned, delivered, and completed to enable the business function to implement agreed changes to realise the business benefit of outcomes

The HOBO works with the SLT in shaping and delivering the strategic aims of the Directorate and ensures that the business operations function is fit for purpose to enable successful delivery and adherence to agree national standards, practices, and governance requirements. The post holder has line management responsibility for a number of senior managers and overall accountability across the following areas: business administration, finance, HR procurement, health and safety, risk management, governance and resourcing.

The post holder will be based, in the UKHSA North East Regional office in Newcastle upon Tyne.

The post holder will be responsible for delivering tasks in the following key workstream areas:
Leadership
Management
Change and continuous improvement
Governance
Procurement
Income generation and contracting
Financial and resourcing
Communication and key working relationships
Personal and professional development.

Please see the full details of main duties listed above in the Job Description attached.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

**Main duties and responsibilities are**:
The Head of Business Operations is a key role within the Directorate Senior Leadership Team (SLT) and is responsible for leading and managing a comprehensive and efficient business operations. More widely it oversees corporate business functions, acts as a bridge between various interdependent projects/workstreams to ensure that activities are planned, delivered, and completed to enable the business function to implement agreed changes to realise the business benefit of outcomes

The HOBO works with the SLT in shaping and delivering the strategic aims of the Directorate and ensures that the business operations function is fit for purpose to enable successful delivery and adherence to agree national standards, practices, and governance requirements. The post holder has line management responsibility for a number of senior managers and overall accountability across the following areas: business administration, finance, HR procurement, health and safety, risk management, governance and resourcing.

**Essential Criteria**:
Extensive experience working in a business management role.
Experience of delivering service improvements in a complex environment.
Experience of strategy and business plan development including writing of business cases.
Ability to provide and synthesise highly complex, sensitive and contentious information and provide timely and accurate information and advice to those at a senior level, e.g. for Parliamentary Questions.
Ability to negotiate with senior managers/stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery. Encourage both innovative suggestions and challenge from others, to inform decision making
Create an inclusive working environment where all opinions and challenges are taken into account and bullying, harassment and discrimination are unacceptable.
Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Presentation skills (verbal and written) to a high standard in a range of settings and at a range of levels to large and small groups.
Post graduate level qualification in an appropriate managerial discipline of relevance to the role, such as a MBA or NVQ7 or equivalent experience, including management experience.
Understanding of procurement and business development policies and procedures.

Selection Process Details

T his vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and capabilities outlined in the essential criteria.

**Stage 1**: Application & Sift

1750 word Statement of Suitability

This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.

The CV / Application form and Statement of Suitability will be marked