Receptionist

We are looking for a Front of House Receptionist to join our friendly and supportive Reception. Part time applicants may be considered.

Our Front of House Reception team are incredibly important to our business and play a vital part in delivering a first-class guest experience to all visitors to Thyme.

As a Hotel Receptionist you will be the first point of contact for our guests; you must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.

**About us**

Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.

We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.

**Benefits**
- Exceedingly generous Service Charge and Gratuity bonuses paid monthly.* in salary advertised
- Additional Holiday - All staff to have an extra day off on their birthday.
- Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support, and assistance.
- High quality and stylish uniforms provided.
- Free staff parking.
- 50% off food in both the Ox Barn and the Swan.
- We offer a Staff accommodation rate of £100 Bed and Breakfast per room per night.
- Cookery School - All classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- Refer a Friend scheme - If you refer a friend to full time employment, we will pay you £150 when they join, and after the first three months if they stay with us, we will pay you a further £150.
- Recently renovated staff room with kitchenette, comfy sofas and entertainment.
- Beautiful Location with plenty of space to walk and relax during break times

**Duties & Responsibilities**
- Ensure all guests and visitors receive a warm welcome and a lasting first impression of Thyme.
- Perform all check-in and check-out tasks
- Provide information about Thyme, available rooms, rates and amenities
- Act as the point of contact for all Thyme guests and to deal with all situations in a polite and courteous manner.
- Check public areas are kept clean, and presentable at all times
- Manage online and phone reservations for all areas of the business
- Take and directing calls through a switchboard
- Complete administrative tasks e.g. filing, delivering and accepting mail

**Typical shift times**:
7am-4pm Daily.

2pm-11pm Daily.

**Knowledge & Experience**
- Previous experience working within a hotel reception would be desirable
- Sound industry knowledge
- Strong communicator with attention to detail, excellent planning and organisation skills
- Confident with a ‘can-do’ attitude, with a natural ability to deliver an excellent customer experience from start to finish
- Computer literate
- Excellent personal appearance
- Flexible work schedule includes weekends, evenings and bank holidays.

INDHOTEL