Client Service Administrator

7 days ago

London, United Kingdom CSC (Corporation Service Company) Full time

As a Client Service Administrator, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

**Some of the things you will be doing**:

- Building and maintaining client relationships by providing excellent customer service to both internal and external clients
- Providing service support for accounts (handling service issues, invoicing questions, and research for individual client requests)
- Managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure their global internet brands
- Taking and fulfilling orders, partnering with our clients to become their trusted advisor
- Working with vendors to resolve technical issues and identify new revenue opportunities/enhancements to product offerings
- Cooperatively work with global vendors to complete internal and external customer orders
- Assisting Product Manager with brand launches, problem-solving, product development, and troubleshooting
- Understanding and communicating Industry changes and new product offerings to clients
- Research and analysis of customer data
- Conducting online demonstrations for clients and sales staff

**What technical skills, experience, and qualifications do you need?**:

- Experience in a similar customer service orientated role is advantageous
- Effective written and verbal communication skills
- Strong Microsoft Office skills including MS Excel, Word,00 and Outlook
- Ability to work independently as well as on a team
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when dealing with customers and co-workers

LI-PS1 #CSCDBS

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