Customer Service Advisor

**Overview**:
**Operations**:
**Full Time**:
**Closes 04/05/23**:
**Stoke-on-Trent**:
**Full Time**:
**Closes 04/05/23**:
**Who we are looking for**:
A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression.

Our UK Customer Service department is looking for customer-focused individuals to join us.

Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hand-on training program.

We know that career progression is important, therefore, we invest in you and your career where our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.

With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically working between 07:00-20:30.

The starting salary for this position is £22,173 per annum increasing to £24,960 upon successful completion of training.

In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Successful applicants will need to provide proof of eligibility to work in the UK.

**Preferred skills and experience**:

- Excellent listening skills.- Outstanding communicator.- Passion for delivering exceptional customer service.- Willingness to learn.- Attention to detail.- Ability to multi-task.- Effective problem solver.- Competent computer, literacy and numeracy skills.- Adaptability.**Main Responsibilities**:

- Assisting our global customers with their queries.- Providing a first time resolution to customer queries.- Using internal tools to assist and take ownership of customer enquiries.- Resolving customer complaints.- Liaising with internal departments.- Escalating queries where necessary.- Investigating issues thoroughly.- Promoting safer gambling.- Maintaining awareness of policies, procedures and licensing requirements.- **Want to become part of the team?**:
**The benefits of working with us**:
**Bonus Schemes**:
**Recognition for your performance and hard work.**:
**Company Pension**:
**Preparing you for later life with a top pension.**:
**Employee Assistance Programme**:
**Supporting the wellbeing of you and your family.**:
**Eye Care**:
**In a digital world, we help take care of your vision.**:
**Health Insurance**:
**Reassurance for your health and wellbeing.**:
**Income Protection**:
**Your income is protected, just in case.**:
**Life Events and Long Service**:
**To celebrate your big occasions, dedication and hard work.**:
**Long Service Awards**:
**A thank you for your dedication and loyalty.**:
**Stoke-on-Trent**:
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

**Our location**:

- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.

**What we get up to**:
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

**Some location benefits**:
**On-Site Restaurant**:
**Tea and Coffee Service**:
**Great Commuter Links**:
**Company Leisure Facility**: