Trainee Customer Service Coordinator

1 week ago

Gateshead, United Kingdom Central Employment Agency (North East) Limited Full time

Central Employment working with an established Food Packaging Manufacturer in Gateshead, as they look to appoint a Trainee Customer Service Coordinator, joining a busy Customer Account Management team.

**Purpose of the Trainee Customer Service Coordinator**:
The Trainee Customer Service Co-Ordinator will be working to develop skills, knowledge and experience in preparation to become an Account Coordinator
following at least 1 years’ experience. Performing duties below and training on all other areas of Customer Service. Offering the highest level of service. You will work alongside one of the departments Senior Customer Service Co-Ordinator’s to help with training.

**Responsibilities of the Trainee Customer Service Coordinator**:

- Update Customer Summary sheets - ongoing
- Ensure that procedures within the department are followed.
- Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.
- Manage Orders for Trial, new and repeat profiles
- Ensure all orders are released in time to meet customer due dates.
- Manage artwork and repro requests
- Check all information prior to release of order to production departments
- Liaise with internal departments
- Raise orders for tooling to meet production deadlines
- Raise outwork requisitions to meet production due date
- Ensuring final invoice prices are correct on all orders
- Review customer specifications and artwork to ensure all requirements are feasible and understood by departments
- Collating origination, trial and storage costs
- Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers’
demands.
- Arrange invoice and disposal of aged stock.
- Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
- Create order acknowledgements for new orders
- To ensure and maintain the departments targets and KPI’s are achieved.
- Provide information in a concise and timely manner, to both customers and account administrator.
- Vendor Management - Manage customer stock levels through VMI and forecasting
- Submit repro charges to customer to gain PO/advise of invoicing
- Submit & gain approval on artworks
- Manage customer board reserve levels in conjunction with the external representative.
- Communicate with internal departments to ensure customer requests are met
- Grow product knowledge both through regular product training

**Experience required**:

- Good communication skills both written and verbal.
- Ability to work under pressure to deliver a high standard of service
- Process relevant information quickly and easily
- Attention to detail and take pride in your work
- Excellent organisational skills and ability to prioritise work load.
- Able to work in a fast paced environment - FMCG preferred
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
- Ability to identify opportunities for process improvements
- First class communication & administration skills

  • Trainee Customer Advisor

    1 week ago

    Gateshead, United Kingdom Digby Morgan Full time

    summary - _ gateshead, north east_ - _ £24,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1188816:NE:J - job details - Trainee Customer AdvisorCommunications, research and project management are all functions synonymous with the client we're representing. They're looking for Trainee Customer...

  • Customer Service Coordinator

    2 weeks ago

    Gateshead, United Kingdom Vertu Motors Full time

    **About us** Here at Vertu Motors we have a unique opportunity to join one of our key teams within our call centre! We are now looking for a Customer Service Coordinator to join our CSI Team. We are offering a competitive salary of £22,880! **About the Role** The Customer Service Coordinator role is critical in providing an exceptional customer service. You...

  • Trainee Customer Advisor

    5 days ago

    Gateshead, United Kingdom Pareto Law Full time

    Role: Trainee Customer Advisor Ref: J12002:NE:GJ:TCA Location: Gateshead Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid...

  • Customer Service Coordinator

    2 weeks ago

    Gateshead, United Kingdom Vertu Motors Full time

    **About us** Here at Vertu Motors we have a unique opportunity to join one of our key teams within our call centre! We are now looking for a Customer Service Coordinator to join our CSI Team. We are offering a competitive salary of £23,880! **About the Role** The Customer Service Coordinator role is critical in providing an exceptional customer service....

  • Customer Service Coordinator

    2 weeks ago

    Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is supporting an established company, with great culture and a warm and welcoming environment, in search of a Customer Service Coordinator to join the team on a 12 month temp contract. **Job Title**: Customer Services Co-Ordinator **Reports to**: Site Operations Manager **Purpose of Job**: To process and expedite customer orders, whilst...

  • Customer Service Coordinator

    7 days ago

    Gateshead, United Kingdom Zenith People LTD Full time

    Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for three Customer Service Coordinators due to rapid growth. They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line...

  • Customer Service Coordinator

    5 days ago

    Gateshead, United Kingdom Zenith People Full time

    **The Company** Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Customer Service Coordinator. They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the...

  • Customer Account Coordinator: Growth

    21 hours ago

    Gateshead, United Kingdom - Full time

    A global oil and gas company is seeking a Customer Account Coordinator in Gateshead. This role is pivotal in managing customer accounts, overseeing quotes and orders, and delivering exceptional service. Candidates should have experience in account coordination or customer service, possess strong communication skills, and be detail-oriented. The position...

  • Trainee Client Coordinator

    1 week ago

    Gateshead, United Kingdom Lucion Group Full time

    **The Company** When you join the Lucion Group you join more than just another set of work colleagues. We are more of a like-minded community with a shared vision. That vision is simple. We are committed to **protecting people and the planet.** We know that what we do really does have a direct impact and it really can make a difference. It means there is...

  • Customer Account Coordinator

    20 hours ago

    Gateshead, United Kingdom National Oilwell Varco Full time

    NOV Gateshead is seeking a Customer Account Coordinator. This role supports revenue growth and customer retention by owning day-to-day account service: managing orders and quotes, coordinating with internal teams (Sales, Supply Chain, Product line), and ensuring an excellent customer experience from inquiry to invoice. Key Responsibilities Account...