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Customer Service Coordinator

2 weeks ago

Gateshead, United Kingdom Vertu Motors Full time

**About us**
Here at Vertu Motors we have a unique opportunity to join one of our key teams within our call centre We are now looking for a Customer Service Coordinator to join our CSI Team.

We are offering a competitive salary of £23,880

**About the Role**
The Customer Service Coordinator role is critical in providing an exceptional customer service. You will be responsible for making outgoing calls to customers who have recently had their vehicle in to one of our dealerships for work on their vehicle. The purpose of the call is to collect feedback from the customer on the level of customer service they experienced during their visit. You will often be the first point of contact for customers following their recent visit and are therefore a welcome call. Throughout this call you will be responsible for ensuring that Customer Satisfaction levels are outstanding and recording all information is accurately captured so it can be shared with all appropriate departments and so that positive action can be taken.

**About You**
This is a full-time role working on a set shift pattern. You will need to be able to work on a two-week rota working between 9:30 - 18:00 Monday - Thursday, 9:30-16:00 Friday and every other Saturday, 9:30 - 13:30.

We want to hear from you if you have previous contact centre experience, excellent customer service skills and are computer literate. Motor Trade experience would be advantageous but is not essential to be considered for this role.

**What you can expect**
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity

Job Reference: BDC00237