Customer Service Coordinator

5 days ago

Gateshead, United Kingdom Zenith People Full time

**The Company**

Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Customer Service Coordinator.

They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the business objectives and the department’s overall targets and goals

**The Role**
- Manage a full portfolio of account as allocated
- Ensure that procedures within the department are followed
- To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
- Provide information in a concise and timely manner, to both customers and members of the company
- Work closely with the external accounts manager to meet customer needs and expectations
- Accountable for Launch management on their portfolio of accounts
- Ensure regular and effective communication within and from all areas to achieve common business aims
- Liaise with customers as and when required with off site visits to be expected
- Identify issues and recommend adjustments or resolutions in order to rectify any issues
- Grow product knowledge both through regular product training and from working alongside internal departments
- Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
- Attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing

**The Person**
- Highly responsible, reliable, and flexible with a strong work ethic
- Excellent customer facing skills
- First class telephone manner and communication skills both written and verbal.
- Highly organised
- An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
- Ability to work under pressure to deliver a high standard of service
- Self-Motivated and the ability to motivate others
- Process relevant information quickly and easily
- Attention to detail
- Excellent organisational and time management skills, with the ability to prioritise
- Strong commercial awareness and business acumen
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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