Trainee Client Coordinator

**The Company**

When you join the Lucion Group you join more than just another set of work colleagues. We are more of a like-minded community with a shared vision. That vision is simple. We are committed to **protecting people and the planet.**

We know that what we do really does have a direct impact and it really can make a difference. It means there is no compromise in our mission. We work hard every day to be the best at what we do. We trust each other to make the right decisions for our clients, our colleagues, and ultimately for our company.

When you come to work with us you soon realise how important your role is in keeping people safe and the environment protected. No two days are the same. You will have to think on your feet, and you will have to be flexible. But in all honesty, we wouldn't have it any other way.

In return, you will have the backing and support of colleagues who will always help each other, not just some days, but every day. That is the essence of our teams and our teamwork. We know that people are at their best when they are in a positive working environment. Where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled.

The values and beliefs we hold are embedded into everything we do. We have a clear purpose and a shared set of values. We would love you to help shape them in the future.
**The Role**

An exciting opportunity to join the growing Operations Support team for a UK market leader of accredited hazardous material testing, surveying, and consultancy. We are part of Lucion Group - a family of specialist companies working together to make the world a safer place to live.

You will assist our technical site colleagues, management, and multiple key commercial clients in all areas of client liaison and contract administration. Providing trusted centralised support on a national scale by embracing new technology and change, ensuring your work is always of high quality with results being right first time and delivered on time.

**The duties of a Trainee Client Coordinator consist of**:

- Day to day management of multiple key contracts in all contract related administration
- Dealing with client requests accepting work orders, scheduling, and progress reporting
- Arranging site access with clients, tenants, and equipment subcontractors
- Diary management and scheduling of survey appointments
- Managing and uploading data to client portals and third party asbestos management systems
- Ensuring contract SLA’s are met, KPI’s are achieved, and maintaining client trackers
- Financial administration
- Attending client meetings and systems training sessions (travel may be required)
- Any other ad-hoc admin duties

**During periods of annual leave you will also be required to cover additional areas of the Operations Support Department, this consists of -**
- Drawing and annotation of technical site plans using DraftSight (full training provided)
- Generating and reviewing survey reports
- Data entry onto multiple third party systems and database maintenance
- Reception duties including receiving inbound calls, dealing with clients both face to face and over the telephone, ad hoc admin duties
- Any other reasonable duties as requested by members of the Operational Support management team

**What knowledge and skills you possess**:

- Educated to GCSE level or equivalent.
- Demonstrable experience within an administrative/customer services role
- Excellent telephone manner, verbal and written communication skills
- Exemplary organisational and planning skills
- Basic IT skills are essential. Hands-on experience of using Google spreadsheets and third party data systems/portals desirable

**What behaviours you demonstrate**:

- Using your own initiative if working alone
- Able to work within a team, take direction from others and collaborate effectively
- Strong work ethic with a flexible and adaptable approach
- A proactive approach to learning
- Highly organised with great attention to detail and accuracy
- Able to offer constructive suggestions for improvement
- Well organised and works well under pressure
- Customer-focused

**Benefits of Working with Lucion**

At Lucion, we build our trusting relationships upon 3 pillars: engagement, motivation and value, which are upheld by our generous employee benefits package. If you join Lucion you will benefit from:

- Competitive salary, depending on skills and experience
- Company matched pension scheme
- Bi-annual team performance bonus
- Retention bonus
- Health cashback scheme
- Company lieu time scheme
- 25 days annual leave in addition to bank holidays
- Industry-leading training opportunities and encouragement to learn on the job and gain further qualifications
- Employee Assistance Programme, which includes counselling services and legal assistance
- Cashback and discounts on purchases and events, as well as a peer-to-peer recognition platform and spot financial awards

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