Sr Client Coordinator

1 week ago

Gateshead, United Kingdom SGK Full time

**SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.**

***:
We are looking for a SR Client Coordinator, you will supervise a team of Client Coordinators. This role ensures projects remain on schedule and on budget and adjusts schedules and resourcing as needed.

The SR Client Coordinator resolves the most complex project coordination problems by identifying innovative solutions. This position maintains client relationships by ensuring the delivery of high-quality services and solutions.

**JOB RESPONSIBILITIES**:

- Serves as the second-level contact on current projects for client and client growth teams, ensuring timely responses.
- Attends client meetings as needed; serves as a Subject Matter Expert regarding project processes, capacity, timelines, etc. and ensures high quality standards in all client deliverables.
- Leads the adaption of processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc. and ensure Key Performance Indicators (KPI) are met and maintained.
- Works with the client, Client Growth, and project teams to resolve identified project process issues.
- Assists with the translation of client requests and requirements into detailed, and sometimes technical, instructions for project teams.
- Conducts audits of project details and supporting evidence to ensure accurate and timely invoices are generated.
- Assists with the escalation of new data item requests utilizing the Master Data Management (MDM) process and guidelines as needed.
- Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
- Additional duties as assigned.

**QUALIFICATIONS / REQUIREMENTS**:

- 2+ years of previous Coordination or Marketing experience; or equivalent combination of education and experience
- Occasional travel either locally, nationally, and/or internationally may be required.
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence peers and management.
- Self-motivated with critical attention to detail, deadlines and reporting.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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