Visitor Operations Manager

Summary We’re looking for a Visitor Operations Manager to join the Peak District leadership team. We need you to bring your leadership skills to the role, to deliver an ambitious visitor experience, events programme and welcome across the Peak Districtportfolio.

You’ll understand how to manage daily operations of a countryside visitor site and motivate multi-disciplinary teams across a large portfolio, some of whom are working in a fast-paced dynamic environment. You'll have high standards for yourself and yourteams, enjoy delivering and getting things done.

This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months and includes several weeks handover atthe end. This could be a great secondment opportunity, we would encourage you to speak to your current manager to discuss if this is something they would allow.

Salary £35,022 - £37,245 depending on experience.

What it's like to work here The National Trust in the Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration, in a landscape being actively managed to the highestinternational standards for nature, climate, access and wider public benefits.

You'll be accountable for visitor experience, compliance, programming, welcome and membership, fundraising, as well as marketing and communications across the Peak District, focusing on our main hub locations; Dovedale, Longshaw and Ilam.

You’ll be part of the Portfolio Leadership team helping shape the running of Peak District, including our approach to commercial, visitors, facilities, volunteer and nature/climate actions. We will invest in you and look at how we can support your development.

What you'll be doing You'll directly line manage a team of visitor experience officers, welcome managers and marketing and communication officer to inspire and enable people to connect with our places. As a key member of our Portfolio Leadership team, you'llbe required to balance hands on operational delivery with strategic thinking, leading your team to deliver excellent visitor and community engagement.

Your focus will be supporting the team at Dovedale managing visitors from 9am till 9pm - one of our busiest and most diverse outdoor places in the National Trust. We’re working up plans to transform Ilam and Dovedale as part of our Experience Design programmetogether with significant investment in our visitor and commercial infrastructure. Longshaw is in close proximity to Sheffield and requires your experience to ensure the team are well supported to welcome our visitors.

Who we're looking for We’d like to hear from you, if you have the following skills and experience:

- Flexible approach to leadership, managing a team of staff and volunteers across a 7-day operation across different sites
- Strong budget and financial management experience
- Experience in managing a visitor operate site, developing visitor experiences and programming
- Experience in leading for change
- Excellent understanding of audience engagement and customer service
- Drive, enthusiasm and determination
- Enjoy problem solving and developing solutions with teams.

This role will require regular travel, often to sites where public transport is limited or unavailable.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.