Support Services Administrator

**Job Role**:Service Services Administrator

**Location**:Roaming - covering our branches in Guiseley, Bramley, Harrogate and Ilkley

**Overview**:Full Circle Funerals is proudly independent and female led, our Funeral Directors offer a completely flexible and transparent service. We feel that it is important that people are enabled to choose a funeral which truly reflects the individual that has died and that they are empowered throughout the whole planning process.

**Salary**: £24,205 + on call allowance

**Communication**:

- To communicate with clients, colleagues and external parties in relation to the effective running of the service
- When confident, to provide information to clients relating to the processes involved after a death

**Planning and Organising**:

- To order and monitor delivery of items in relation to the funeral service
- To coordinate, the staff required on the day of a service and coordinate the use of casual staff where needed
- Ensuring that the diary is manageable for all staff to follow
- To undertake any duties required on the day of a funeral service - including, pall bearing and driving
- To update the phone system as per the rota

**Operational management of the services**:

- To contribute to keeping the services clean, well-presented and welcoming at all times
- To contribute to making sure that the office is well stocked, organised and that anyone supporting families from the service would be able to locate the paperwork and documents / folders that they need
- To ensure that Full Circle policies and procedures are adhered to at all times
- To support Funeral Directors by inputting data into the Funeral Management Software, as requested
- To support Funeral Directors by reviewing and auditing funeral files after the funeral has been completed and ensuring that Funeral Management Software has been updated completed
- To contribute to the on-call rota in an equitable manner
- Maintaining office and building security including shared responsibility for opening/locking up premises
- The safe management of cremated remains
- To support funeral directors with the safe management of personal items

**Care of the person who has died**:

- To transfer the person that has died into our care where required (and facilitate other transfers of care, for example at the coroners request)
- To complete identification checks on the person that has died in line with procedural requirements
- To undertake any hygiene care as required, including the cleaning and dressing of the person that has died and any other tasks that may be required
- To ensure that the person that has died is presentable for visiting when required
- To support visits within services, ensuring that this is completed as requested by clients and in collaboration with the funeral director
- To ensure that all documentation is completed as required in relation to the care of the person that has died

**Fleet and Quality Assurance**:

- To maintain and improve the management of the company fleet and ensure the vehicle and drivers policy is adhered to across the organisation
- To lead in managing the fleet logistics, booking system and ensure that company cars are at the correct place at the correct time
- To lead in the booking of all annual maintenance and repairs, and as and when required
- To contribute to the quality assurance cycle as requested by Support Services Manager or Company Director
- To ensure that all service and vehicle audits are completed effectively, and any necessary actions are completed in a timely manner

**Awareness, marketing and community engagement**:

- To identify and contribute to opportunities to raise awareness of funeral choices and share knowledge about funerals and funeral care
- To contribute to supporting people undertaking work experience at Full Circle
- To take part in community events to have a positive impact locally, share knowledge and empower people and raise brand awareness of Full Circle
- To contact clients we have supported to request feedback and reviews and manage them effectively internally
- To update and audit our website as directed by the Support Services Manager
- To create picture thumbnails to be used in marketing activities

Pay: £24,205.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Monday to Friday

Application question(s):

- Do you have any previous relevant experience that you would like to share at this stage?
- We are a small and flexible team and (in time) everyone contributes something to looking after the people in our care. - please share your thoughts about this
- This role is based at our Head Office in Guiseley and also involves spending time supporting our teams in Harrogate, Bramley and Ilkley (travelling to those services every week). Do you have your own transport?

Licence/Certification:

- UK manual drivers license (required)

Work Location: In person

Application deadline: 30/07/2025