Guest Services Coordinator

**JOB TITLE: GUEST SERVICES CO-ORDINATOR**
**DEPARTMENT: PREMISES**

LOCATION: York House

REPORTING TO: Workplace and Facilities Manager

TYPE OF CONTRACT: Permanent

**PLACES, PEOPLE, PREFER**

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE 100 business with a strong balance sheet and over £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place

In our recent engagement survey 93% of our employees stated they were proud to work for
British Land

**THE ROLE**
- As the Guest Services Coordinator you are the face of British Land. You will provide a world class welcome ensuring all Stakeholders across the business are greeted with a smile and professionalism. This role is an integral part of the smooth running of our 3_rd_ floor and the ability to communicate effectively, work collaboratively and flexibly is crucial as no two days will be the same._

**WHAT YOU’LL DO**
- _Assist and support the Admin and Exec Assistant teams where necessary _
- _Manage all incoming calls; screening and transferring calls accordingly_
- _Demonstrating excellent customer service skills to all levels of staff and external visitors_
- _Key contact for all matters relating to the 3_rd_ floor _
- _Carry out daily hosting duties to all stakeholders. _
- _Overseeing the meeting room diary via Resource Finder _
- _Maintaining the cleanliness of the reception area including the Wellbeing room_
- _Morning walk-around checks of all 3trd floor meeting rooms. _
- _Keeping our internal and external phone directory up to date _
- _Setting up and assisting with the Audio Visual systems_
- _Liaising with the Catering, Tech Service Desk and Postroom teams to ensure meeting rooms are set up for events in a timely manner. _
- _Reporting all faults/and or missing equipment to Service Desk_
- _Assisting the Facilities Manager with ad hoc duties; logging helpdesk issues, organising the cleaners etc_

**ABOUT YOU**
- Excellent people skills with a can-do attitude. _
- Great telephone manner as well as both written and verbal communication skills_
- Very well organised with good attention to detail and the ability to prioritise your time _
- Punctual and reliable _
- Excellent self-presentation_

**OUR SHARED VALUES**
our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.

BRING YOUR WHOLE SELF

LISTEN & UNDERSTAND

SMARTER TOGETHER

BUILD FOR THE FUTURE

DELIVER AT PACE

**A REWARDING PLACE TO BE**

Our People - Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

**OUR RECRUITMENT PROCESS***

IF YOU ENJOY BRINGING YOUR WHOLE SELF TO WORK, SHARE OUR VALUES AND ARE EXCITED ABOUT OUR PURPOSE WE’D LOVE TO HEAR FROM YOU WE ARE COMMITTED TO PROVIDING AN ACCESSIBLE AND INCLUSIVE PROCESS LEARN MORE ABOUT OUR SELECTION PROCESS HERE.

**#LI-REMOTE**, **#LI-HYBRID**, **#LI-ONSITE**

Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.