Guest Service Ambassador

Job Introduction
**We are hiring a Guest Service Ambassador **to provide excellent service to clients and customers and support with events when needed.**

Our client is a global media, marketing, and corporate communications company where not a single day is the same It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes walk from London Bridge. The location has great transport links, incredible food and beverage places, offering a great variety of choices. The Rapport Reception Team is responsible for all Ground Floor and Conference Floor Receptions across the client campus.

Main Responsibilities

The core service hours of Reception Services are 07.30 to 18.00, Monday to Friday. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.
- Be a superstar providing Reception Services both in ground floors and client floors receptions.
- Proactively deal with queries, requests and communicate effectively with other service providers.
- Complete reports on a timely manner.
- Support Call Services
- Be ready to deal with last minute requests in a busy environment

We are looking for an individual with exceptional interpersonal skills, expert communication, and organizational abilities, who has the ability to think outside the box and great attention to detail
Open minded and prepared to expand knowledge in different departments
Reception and call services experience is ideal

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019