Guest Service Ambassadors

Job Introduction

At Rapport, our extensive client base means that we have our teams based in the most iconic buildings in London. Our teams provide guest services within their designated contract and teams can vary in size and scope of services provided. The things each operation has in common is that the service provided is outstanding and going the extra mile is the norm. At Rapport we have great development opportunities and a we have plenty of ways for you to get involved with the wider Rapport community.

We would love to hear from you if you are looking to progress your passion for excellent guest services into a rewarding career.

Main Responsibilities

Within our role, you will be performing Receptionist duties such as registering and greeting guests, booking meeting rooms, assisting client with ad-hoc duties and looking after the switchboard. The remit of the roles can vary and we will be happy to discuss your skill set and match you with the right role.

You need to have a good command of English, both verbal and written.

About The Company**Why Rapport?**
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Package Description

We are looking for a reception team leader with at least 1 year management experience. In this role you will be responsible for the Client Experience and one Receptionist.

The role is based in the City of London. This is a permanent, Full Time contract.