Guest Service Manager

7 days ago

Greater London, United Kingdom Rapport Guest Services Full time

Guest Service Manager – Corporate Guest Services Location: Central LondonSalary: £50,000 to £53,000Hours: 40 per week, Monday–Friday (with flexibility)Contract: Full-time, PermanentLead from the front. Inspire excellence. Deliver a world‑class welcome. We’re seeking a Guest Service Manager to take ownership of guest services at one of London’s most prestigious corporate destinations. This highly visible role is perfect for a hands‑on leader who thrives in a fast‑paced, front‑of‑house setting and knows how to set the tone for exceptional service. As the first point of contact for guests, clients, and employees, you’ll be responsible for delivering an unforgettable welcome and ensuring a seamless experience from arrival to departure. Your focus will be on leading by example, coaching the team daily, and maintaining impeccable service standards. You’ll Also Build and nurture strong relationships with stakeholders at all levels Identify opportunities to enhance the guest journey and operational efficiency Motivate and develop your team to consistently exceed expectations Uphold the prestige reputation of the client brand at every interaction About You Proven experience in front‑of‑house or guest services leadership (corporate, hospitality, or luxury environment) Exceptional people skills with a coaching‑led leadership style Strong organisational skills and an eye for detail Resilient, adaptable, and always looking for ways to improve service delivery What We Offer Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards. Future Security: A contributory pension scheme to help you plan ahead. Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services. Career Growth: Ongoing learning and development to help you thrive. Recognition: Celebrate excellence through our WOW Awards. Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart. About Us Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com. #J-18808-Ljbffr

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