Guest Service Agent

"The world is yours with Meliá" 

 Joining Meliá is to embark on a journey without
borders because the possibilities of growing and training here are endless. It is
to know that the world is yours and that you can work in many countries. And
all with the feeling that you are part of a big family. 

About Meliá White House Hotel NW1 3UP

Meliá White House is a
modern and elegantly newly refurbished hotel exceptionally located next to
Regent's Park, within a short walk from the world-renowned shopping streets of
Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's
Park underground stations are all within a 5-minute walk.

** Salary
package for part-time position: up to £16630 plus
service charge// Health cash back plan // Meals on duty // Pension scheme
// Loyalty rewards and referral bonuses // many more**​​​​​​​

Guest Experience Agent

Mission

To provide
an effective, efficient, courteous and friendly service to all guests. Responsible
for managing the first impressions of our Guests and, therefore, must occupy
the hotel lobby and other public areas, particularly at busy times.

Responsibilities will include, but are not
limited to:

• Actively demonstrate excellence in customer
  service, whilst maintaining high levels of respect and a professional
  image at all times, with a particular focus to details and clients' needs.
• Ensure the customer experience, personalise their stay, anticipate
  their needs and exceed their expectations.
• Prepares and checks for VIP's arrival, greets
  and escorts guests to rooms. Assists in VIP's arrival and departure.
• Assists reception, Luggage Porters, business
  center and outlets during busy periods.
• Answers guests inquires, handles complaints
  and attend to the needs of the guests with precision, speed and in a
  professional manner, and to the Hotel's set down procedure.
• To be fully conversant & capable of acting
  in an appropriate manner during emergency situations in accordance with
  the hotel emergency procedures.
• Undertake duties as directed by the Guest
  Experience Manager to deliver customer service with excellence.

What are we
looking for? 

• A team player 
• Strong attention to detail 
• Be fluent in English; additional Spanish
  knowledge would be a bonus.
• Customer service skills.

The successful candidate must already have eligibility to work
in the UK.

Because belonging to the great Meliá family is being VIP  

Our Benefits Package Includes:

·      
Competitive
Salary

·
Holidays:
28 days' holiday including 8 public
holidays (prorated)

·      
Contributory
pension scheme

·
Refer
a friend bonus: £500
(subject to successfully completed 6 months' probation)

·      
Discounted
dental and health cover with HSF

·
Travel
& Food discounts: excellent
employee special rates in Melia Hotels worldwide for our team members, their
friends & families while travelling and staying in our hotels including
F&B discount (subject to individual outlets)

·
Personal
Development: programs
designed to support your career right from the start, with unlimited access to
online learning platform

·
Career
growth: fantastic
opportunity to progress and access to a network of over 350 hotels across the
world (subject to local right to work rules)

·
High
street discounts: with
Perks at Work

·
Pay
Day Parties

At Meliá we are all VIP  

Great professionals who make everyday life easier and
exceptional. From the junior to the most senior, all of them have unique and
important qualities that make working at Meliá an opportunity for constant
growth and a passport to create your future wherever you want.  

 Our warmth, proximity and passion for what we do make
working at Meliá an unforgettable experience, full of emotional moments and
always with the feeling that you belong to a big family where we have people
like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and
men in the
workplace, with the commitment of management and the principles contained in Human
Resources policies. We also prioritize disseminating throughout the entire
staff a corporate culture committed to effective equality, and raising
awareness about the need to act jointly and globally.

 We promote our commitment to equality and diversity, avoiding any kind of discrimination,
especially related to reasons of disability, race, religion, gender, or age. We
believe that diversity
and inclusion among our employees are essential for our success as a global
company.

 Additionally, we support the sustainable growth of our
industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a
responsible present".
Thanks to all our collaborators, we make it possible. 

 If
you want to be "Very
Inspiring People", follow
us on: 

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