Client Support Advisor
1 week ago
Great that you're thinking about a career with BSI
Job Title: Client Support Advisor
Location: Milton Keynes with hybrid working
**Salary**: £25,500 per annum + incentive bonus + benefits
Do you enjoy providing a first-class customer experience? Do you thrive when working in a fast-paced environment? If so, we’d love to hear from you
Additional responsibilities include:
- Responding to general enquiries from clients, general public and field-based colleagues- Take appropriate action(s) to investigate and solve queries, find resolutions and maximise client retention- Prompt completion of all administration and planning activities- Working toward both individual and team targets to achieve results
About You
To be successful in this role you’ll have proven experience in customer centric roles where the customer experience has been your priority. In addition to this, you’ll also have:
- Exceptional communication skills both written and verbal- Resilience with the ability to deal with difficult situations- The ability to manage both internal and external expectations- A strong work ethic
Our benefits:
Alongside your basic salary, you will also receive; full training on our products and services, 27 days holiday (plus bank holidays and the option to buy additional days), private healthcare, an excellent pension, as well as a wide range of flexible benefits that you can tailor to suit your lifestyle.
LI-SC1
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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