Group Warranty Administrator

3 days ago

Stevenage, United Kingdom VMS (Fleet Management) Ltd Full time

**Who we are**:
VMS Fleet Management Ltd is a forward-thinking Contract Hire, Fleet Management Company with Mercedes-Benz truck and van aftersales accreditation at its site in North Devon and Maxus Franchises in 3 UK Locations. VMS provide a wide range of services to blue chip fleet operators and Insurance Companies that includes Accident Management, Contract Hire, Repair and Maintenance Services, Vehicle Hire, Refrigeration, Salvage and Fleet Disposal. An excellent opportunity has arisen for an experienced Group Warranty Administrator.

**The Role**:
A Group Warranty Administrator is now required to assist with the ongoing development of our Group Workshop & Bodyshop facilities administration, including mobile repair and recovery services. Carrying out Warranty Claims functions for all types of work primarily on LCV and HGV vehicles. The workshop provides servicing, general maintenance, MOT preparation and PMI’s as well roadside breakdown and off-site repair work. The role will include but not limited to:
**Responsibilities**:

- Administer warranty pre-authorities via the manufacturers systems.
- Receive all jobs with agreed warranty items and input all claims details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider, ensuring that all claims are transmitted accurately.
- Identify from warranty returns parts for return and those for disposal and inform Sites of action required.
- Check any rejected claims and resubmit errors or in conjunction with Service Manager’s investigate and resolve.
- Return documentation for rejected warranty items for re-costing.
- Participate in warranty audits as required.

**Skill and Experience**:

- Previous experience in a Service environment in the automotive industry
- Excellent organisational and administrative skills
- Attention to detail.
- Ideally previous experience of a similar role
- Previous mechanical experience an advantage.
- Familiarity with Microsoft Office Packages
- Be a team player.
- Enthusiastic, self-motivated, polite and professional
- Can work under pressure and maintain professionalism.
- Can be flexible and respond to different ways of working in the face of changing situations.

**Training**:Training will be provided on all systems and processes.

**Hours**: Monday to Friday 8 hours per day 08:30 - 17:00

**Benefits**:22 days per annum rising to 23/25 days on length of service plus usual bank
holidays, Employee referral scheme offering £300 - £500 depending upon
role, Discount on vehicle hire, Specsavers Eye Care Vouchers, Perkbox
benefits and discounts

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stevenage: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: MAR VS/ADMIN/RG

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