Operations Administrator

Job Description:
Operations Administrator

Established in 1978, MCR Systems has over forty years' experience in providing hospitality, catering and leisure organisations with enterprise management solutions which directly improve the efficiency of their business operations. We do this by combining high quality software, cutting edge EPOS technology and an unrivalled level of experience in providing the best installation, customer training, support and consultancy services.

MCR Systems offer a unique combination of skills and experience in the installation of EPOS Systems and project management ensuring maximum efficiency and minimum disruption. At MCR Systems we recognise that technology can only be part of a business solution.

Software is a tool, a means to an end, and that end is to improve your bottom line. We have built a powerful reputation for improving business performance by providing high levels of support, both pre and post-sales. The ongoing expert support, training and after-sales backup we offer each of our customers is an integral part of the solutions we offer.

POSITION:
Reporting to the Head of Operations, you’ll be a customer focused individual within our excellent service department.

The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own, to ensure the best and most efficient service is provided to our customers. This culture enables opportunities for learning and development which should be embraced.

JOB RESPONSIBILITIES:
The Operations Administrator will be responsible for the following:
Contract Admin
- Assist in collating, maintaining and managing contracts and contract additions
- Maintenance contract attrition tracking
- Maintenance Audit: Updating contract and POS management data in Symphony to align GP contracts vs Symphony usage/access
- Ensuring customer details and their respective inventory of hardware and software is correct in our internal systems
- Ensuring customer agreements are accurate, delivered and returned, ready for invoices to be raised by the Central team
- Monitoring that customer agreements are up to date and aligned in Salesforce and Symphony
- Communicating with clients and internal teams re: contract queries and amendments, seeking approval were required to effect changes.

Sales & Marketing
- Salesforce admin duties - price book management, price checking, COGS checking, new product management
- Checking and updating marketing and account contact detail records in Salesforce to populate Market Intelligence - support Marketing resource
- Adding and managing BAU and small Orders into Salesforce.

Payments & Terminal Estate
- Assist with Payment Terminal renewal and Contract Billing
- P2PE Asset tracking and terminal management as needed.

Other duties
- Office Management and admin duties - fleet, building, catering, waste, upkeep/repairs, stationery, reception, post/courier
- General Administration to support Head of Operations and the wider business
- General Accounts/Admin Team Support
- General administration duties - answering/covering incoming telephone calls, taking orders from customers for consumables, ad-hoc building and vehicle administration and repairs
- You may be required to carry out such additional or alternative tasks as from time to time may reasonably be asked of you
- To comply with all Health & Safety and Information Security requirements as required by the Company.

JOB QUALIFICATIONS:

- Although experience in an IT setting is not essential understanding and interest, particularly in software, would be a distinct advantage
- Good Microsoft Office skills, particularly Excel, Word and Outlook
- Experience of SalesForce would be beneficial but not essential as training will be given
- Previous experience of face-to-face or telephone-based customer service is desired.

Your Personal Characteristics will include:

- Self-motivated with a ‘can do’ attitude
- Highly organised, and able to multi task and manage own workload
- Excellent interpersonal skills
- Ability to adapt to change, and take a pro-active approach when required
- Calm and confident nature
- Strong relationship management, teamwork and communication
- Determination to learn and continually develop.

Business Unit:
MCR Systems

Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Regular

Career Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by custom