Reservation Agent

5 days ago


London, United Kingdom Support Office Reservations Full time

As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone.

This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse expertise and backgrounds come together where new challenges and successes are shared each day. We are the UK’s fastest growing restaurant group; our expansion is rooted from the success of our people.

**Requirements and Responsibilities**:

- Dealing professionally and helpfully with guests over the telephone and live chat with expected brand quality and standards.
- To meet expected KPIs and conversion targets set by management.
- Taking and inputting reservations accurately and efficiently.
- Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.
- Achieving monthly targets set by the business.
- Confirming reservations accurately and efficiently.
- Dealing with multiple restaurants as assigned by manager.
- Maintaining knowledge of sites, offerings, and company values.
- Being positive and responsive to any guest’s requests.
- Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and deal with where appropriate.
- Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.
- Supporting on additional tasks where required.
- Fixed Term Contract, with potential to become permanent

**Benefits &Rewards**:

- ** 50% staff discount** for you and up to 3 friends when you dine in our restaurants.
- ** Celebrate career anniversaries, with a gift voucher to dine in our restaurants.**:

- ** Career Development and Training**, including Apprenticeships.
- ** Free food and drinks to the same standard that we serve our guests** when you are working.
- ** Extra holiday allowance **for length of service, up to 5 extra days after 5 years.
- ** You can take your Birthday as a day off** - Guaranteed
- ** Cycle to Work Scheme.**:

- ** Discounts on Gym Membership and access to discounts **on 100s of retailers, health, entertainment, travel & more.

**About us**: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

INDHOTEL


  • Reservation Agent

    2 weeks ago


    London, United Kingdom Reservation Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reservations Agent **to join our team. **_ About the role, what will I be doing?_** - Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions - Be up to date with all short and long...

  • Reservations Agent

    1 week ago


    London, United Kingdom Hana Consulting Full time

    **Reservations Agent** ~ London, W1 ~ £30,000 per year inc. service charge Hana Consulting is helping an established **luxury hotel** in Knightsbridge, recruit for an experienced Reservations Agent Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing the...

  • Reservations Agent

    1 day ago


    London, United Kingdom Hana Consulting Full time

    **Reservations Agent** ~ London, W1 ~ £35,000 per year inc service charge Hana Consulting is helping an established **luxury hotel** in Holborn, Central London recruit for an experienced Reservations Agent Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing...

  • Reservations Agent

    2 weeks ago


    London, United Kingdom LAMINGTON Full time

    We are currently recruiting for a permanent Reservations Agent to join our Central Reservations team to play a vital role in the successful growth and development of the company. Lamington Group is a family-run company in Hammersmith, which operates both short & long-let apartments and are the founders of room2, the world's first hometel brand. This role...

  • Reservations Agent

    2 weeks ago


    London, United Kingdom H10 London Waterloo Hotel Full time

    An exciting opportunity has arisen for a Reservations Agent based at the **H10 London Waterloo Hotel.** **H10 Hotels** is a Spanish hotel group founded at the beginning of 1980’s, which has over 60 hotels in strategic locations offering exceptional service and selected cuisine. Just a few metres away from Waterloo Station, the Hotel will offer 177 Guest...

  • Reservations Agent

    1 week ago


    London, United Kingdom Royal Lancaster London Full time

    Here at the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and is committed to the vision of ‘We Always Care’. A Reservations Agent position has opened up within the Reservations Department and we are seeking to recruit an enthusiastic and driven colleague who has the ability to deliver 5* service to our...

  • Reservations Agent

    1 week ago


    London, United Kingdom Shiva Hotels Head Office - Shared Service Centre Revenue Full time

    We are currently seeking a **Reservations Agent **to join the Revenue Team. A key member of the Revenue Team, you will follow proactive selling strategies and revenue management procedures to maximise hotel revenues. - Our - *** **Reservations** **Agent **duties include: - Proactively selling to maximise revenue and guest satisfaction by receiving room...

  • Reservations Agent

    2 weeks ago


    London, United Kingdom Zedwell Full time

    An exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality. **As Reservations Agent, you will**: - Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. - Manage the daily operations and efficient running of the reservation team and the...

  • Reservations Agent

    1 week ago


    London, United Kingdom Platinum Hospitality Full time

    **Role**:Reservations Agent** **Location**:London** **Salary / Rate of pay**:Competitive hourly wage** Platinum Recruitment is working in partnership within the central Reservations Office of an international group of hotels and we have a fantastic opportunity for a temporary Reservations to join their team **What’s in it for you when doing temporary...

  • Reservations Agent

    5 days ago


    London, United Kingdom Clayton Hotel City Of London Full time

    **Reservations Agent** - Clayton Hotel City of London** **We have a fantastic opportunity for a Reservations Agent at the Clayton Hotel City of London. As a Reservations agent, you will be a part of our dedicated and enthusiastic Reservations team and responsible for delivering a first-class experience to our guests with a warm and friendly yet professional...