Customer Service Advisor

5 days ago

Banbury, United Kingdom Brady Full time

**Company**
Seton, a Brady company, is a global leader in providing innovative workplace safety and facility identification solutions. For over 60 years, we have been dedicated to helping our customers create safer, more efficient, and more compliant workplaces. Our mission is to protect people, products, and premises with a comprehensive range of products, including safety signs, labels, and industrial identification solutions. Join our team and be part of a company that prioritises quality, innovation, and customer success.
**Job description**

The Customer Service Advisor - Order Entry will consistently provide a first class service to our customers whenever and however they chose to contact us, whilst ensuring that all data accuracy is consistently achieved to the highest level. Responsible for processing orders received via the customers chosen channel. Ensuring that information is accurately processed. Where applicable use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve our SLA and KPI targets. Maintain a close working relationship with all colleagues with a focus on exceeding our sales targets.

Key Responsibilities
- Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPI’s.
- Promote Seton products & services to exceed customer requirements, therefore maximising sales opportunities.
- Process orders and identify up-sell / cross-sell opportunities working together with our Quotes & Solutions team.
- Build knowledge of the business to identify and increase new business opportunities.
- Consistently deliver the highest standards and quality of service to increase our Customer Lifetime Cycle and Net Promoter Score.
- To provide backup and support for other Contact Centre roles as required.
- Focused on achievement of set KPI’s based on individual, team and business goals and objectives.
- Effectively represents Seton UK internally and externally. Be a clear role model with reference to professional behaviour, work ethics and customer service.

**Profile**
We are looking for a customer service professional to join our team and be part of a company that prioritises quality, innovation, and customer success.
- Previous operational experience in a high pressured, dynamic, sales, customer service or contact centre environment.
- Computer literate - with a comprehensive knowledge in the use of MS Office Word, Excel & PowerPoint

**We offer**
- Career Growth: As a Brady company, we offer excellent opportunities for career development and advancement both within Seton and the wider Brady organisation.
- Empowering Culture: We foster a supportive and collaborative work environment where innovation and new ideas are encouraged.
- Competitive Compensation: We offer an attractive salary and bonus or commission package, a pension scheme, and other comprehensive benefits.
- State-of-the-art new office in Banbury opening in December 2025.

**Contact

  • Senior Customer Service Advisor

    4 days ago

    Banbury OX UL, United Kingdom LAND TYRE SERVICE Full time

    Job SummaryWe have an opportunity for a Workshop Service Advisor to join our busy town centre garageThe Role:You are the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to vehicle collection.Welcoming customers and managing their service journey from start to finishAccurately recording...

  • Customer Service Advisor

    7 days ago

    Banbury, United Kingdom Scania (Great Britain) Limited Full time

    Scania GB Customer Service Advisor - Banbury   Working Hours: Monday - Friday 09:00 - 17:30 + 1 in 4 Saturdays 08:00 - 12:00 From £26,500, plus an excellent benefits package, including: In-house training provided to support career progression 25 days holiday + public holidays which increases with service Competitive employer pension Discounts on...

  • Customer Service Advisor

    1 hour ago

    Banbury, United Kingdom Cherwell District Council Full time

    The Customer Service Centre is at the front end of our services providing the first point of contact for the majority of our customer queries. We firmly believe this provides a better, more responsive service to the public. You will be the first point of customer contact, processing and resolving enquiries covering a wide range of council services. The...

  • Customer Service Advisor

    7 days ago

    Banbury, United Kingdom Scania Full time

    **Customer Service Advisor - Banbury** **Working Hours: Monday - Friday - 09:00 - 17:30** **Salary from £28,000, plus an excellent benefits package, including**: - In-house training provided to support career progression - 25 days holiday + public holidays which increases with service - Competitive employer pension - Discounts on major retail outlets,...

  • Customer Service and Sales Advisor

    1 week ago

    Banbury, United Kingdom Prospect Personnel Full time

    Looking for a new, varied and challenging customer service role? We're recruiting for a Customer Service and Sales Advisor, working for an international company based at their Banbury site. **The Role** The Customer Service Advisor will be responsible for providing an efficient and proactive service with regards to inbound client queries and orders, dealing...

  • Customer Service Advisor

    3 days ago

    Banbury, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are recruiting for a **Customer Service Advisor** to work with our prestigious client based in Banbury. **Pay rate**: - £12.10 per hour **Shift times**: - Monday - Thursday 08.30 - 17.00 - Friday 08.30 - 16.30 **Your duties**: - Working with a ticketing system - Working on the computer **Qualifications requires**: - Good verbal...

  • Business Customer Service Advisor

    5 days ago

    Banbury, United Kingdom Prospect Personnel Full time

    Looking for a new, varied and challenging customer service role? We're recruiting for a Business Customer Service Advisor, working for a large, international corporate supplier, based at their Banbury site. The Business Customer Service Advisor will be responsible for providing an efficient and proactive service with regards to inbound client queries and...

  • Customer Service Advisor

    5 days ago

    Banbury, Oxfordshire, United Kingdom Scania Full time

    Customer Service Advisor - BanburyWorking Hours: Monday - Friday 09:00 - 17:30 + 1 in 4 Saturdays 08:00 - 12:00From £26,500, plus an excellent benefits package, including:In-house training provided to support career progression25 days holiday + public holidays which increases with serviceCompetitive employer pensionDiscounts on major retail outlets,...

  • Customer Service Advisor

    2 weeks ago

    Banbury, United Kingdom Prospect Personnel Full time

    Are you an enthusiastic, driven and outgoing person with a background in Customer Service, Banking & finance? Our well recognised client from the financial sector, are recruiting for a new Customer Service Advisor, as part of their Banbury team. The Role: As part of a 12-strong team, the role entails working with a portfolio of company clients, building...

  • Service Advisor

    3 days ago

    Banbury, United Kingdom Hartwell Banbury Ford Full time

    **Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you** **looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.** Hartwell are a leading retail motor group in the UK and has been trading...