Business Customer Service Advisor

5 days ago


Banbury, United Kingdom Prospect Personnel Full time

Looking for a new, varied and challenging customer service role?

We're recruiting for a Business Customer Service Advisor, working for a large, international corporate supplier, based at their Banbury site.

The Business Customer Service Advisor will be responsible for providing an efficient and proactive service with regards to inbound client queries and orders, dealing with business customers. The role will require a motivated and energetic person, adept at speaking with customers and working within a fast-paced role

**Key Responsibilities**
- Process incoming orders and queries - such as invoice queries, complaints and solving any order issues
- Generate and calculate quotations
- Setting up new accounts
- Sales support tasks
- Liaising with suppliers
- Update all information on company CRM
- Review orders, to ensure timely shipment / delivery

**Skills & Experience**
- Previous experience within an office based Customer Service role
- Excellent rapport-building, listening and customer care skills
- Flexible and adaptable approach to work
- Any experience of SAP or similar ERP system advantageous
- Good Microsoft Office skills
- Excellent problem solving
- Organisational skills
- Ability to work well under pressure and at a fast pace

**Package**
- Annual salary circa £25k-£27k DOE
- Pension Health insurance
- Company social events
- Full training and on-going support
- Career progression opportunities
- Free on-site parking

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Banbury, Oxfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: 896181



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