Customer Service Advisor

18 hours ago

Banbury, United Kingdom Prospect Personnel Full time

Are you an enthusiastic, driven and outgoing person with a background in Customer Service, Banking & finance?
Our well recognised client from the financial sector, are recruiting for a new Customer Service Advisor, as part of their Banbury team.
The Role:
As part of a 12-strong team, the role entails working with a portfolio of company clients, building professional business relationships & ensuring SLA agreements are fulfilled.
The ultimate purpose of the role will be to act as the key focal point between the client and their customers, ensuring that clients receive an excellent service throughout.
Who are they looking for?
The company are not expecting you to know banking and finance inside out. Comprehensive training & on-going support will be provided. They are looking for someone with natural, rapport-building qualities, with the ability to confidently hold professional conversationswith their clients. Sound decision-making and a great willingness to learn and develop will also be essential.
Key Roles & Responsibilities
Handling day-to-day client service requirements
Answering / resolving all client queries
Occasional face-to-face client meetings
Liaising closely with other internal departments
Basic financial tasks such as reconciliation, credit control, chasing outstanding payments/debt management
Skills & Experience required:
Excellent customer service / interpersonal skills and great natural ability to build strong, sustainable business relationships
Experience within Credit Control or the financial sector desirable but not essential
Outgoing & assertive personality
Excellent telephone manner
Strong eye for detail
Able to work within strict time frames
Self-motivation
Problem-solver
Working hours will be 35 hours per week, Monday - Friday, with the opportunity to work flexitime.
Other benefits include good pension scheme, childcare vouchers, free car parking & 21 days holiday plus bank holidays.

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