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Job Summary
We have an opportunity for a Workshop Service Advisor to join our busy town centre garage
The Role:
- You are the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to vehicle collection.
- Welcoming customers and managing their service journey from start to finish
- Accurately recording service and repair requirements
- Liaising with technicians and workshop control to keep customers updated
- Providing clear and transparent service quotations and invoicing
- Ensuring every customer leaves satisfied and likely to return
- Completing admin tasks efficiently, accurately and in a timely manner, supporting customers with any future vehicle mechanical or tyre requirements. You will be the trusted advisor when it comes to maintenance, repairs, and service plan costings.
You are:
- Proven experience in a Service Advisor or similar customer service role (automotive experience preferred)
- Organised, detail oriented, with excellent communication skills and the ability to manage your own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure and use systems confidently to keep customers updated.
- Someone who takes pride in delivering a positive experience for every customer, every time.
What we offer:
- Competative salary
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Financial security
- Exclusive perks: Discounts and rewards across branches
- Referral bonuses: Up to £2,000 for successful referrals.
- Branded uniform provided
- Contributory pension
Job Types: Full-time, Permanent
Pay: £28,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
