Lead Concierge

Job Introduction

**Main assignments**

General Lobby hosting in the HP suite and general office trouble shooting/FAQs
- Engaging with the staff on all floor plates
- Daily floor walks to be undertaken, any faults found need to be logged with the helpdesk.
- Act as a point of contact to deal with day to day queries made by the client.
- To be visible and build relationships with all levels of customer and client

Meeting room Management
- Check meeting rooms to ensure good housekeeping and the correct number of chairs for the room’s capacity
- Provide AV assistance when required. This will also involve HDVC assistance and be point of contact for Conference Phone remote support.
- Check all floor boxes closed correctly, not causing a trip hazard and no cables trapped. Report any damaged cabling to helpdesk
- Ensure all table top cables are not damaged and are working correctly. Replace if necessary
- Check all TV’s in meeting rooms to ensure these are ready for the customer to use
- Check and replenish all meeting room presentation facilities - flip charts full and clear of previously used sheets, marker pens, white boards clean.
- Check air conditioning/heating levels in rooms. Report any faults to the helpdesk

Post Incoming & Outgoing
- Take delivery and sort post and packages, both internal and external
- Deliver recorded or special post and packages to customer’s desks and obtain signatures
- Log all parcels received on site into relevant logs
- Frank external post to be delivered
- Fill out data for post incoming/outgoing/franking numbers in to relevant spreadsheets
- Ensure all post is ready to be collected for different post companies for their allocated time

Visitor Management
- Welcoming staff and visitors to the building
- Issue access cards to employees, visitors & manage booking system
- Activate access cards to employees, visitors & Maintain required documentation
- Delivering a hosting/concierge experience for visitors.
- Maintain a tidy and professional reception, meeting rooms & office spaces.
- Provide visitors with clear directions to their place of requirement/inform employee of visitor.

Event Management
- To be the dedicated point of contact for all events that take place on site.
- To understand that events that take place may start and finish outside of normal operational hours.
- To be a point of contact for customers organising events
- To co-ordinate event space booking/ availability
- To be flexible in hours of work depending upon event bookings
- To ensure continuous improvement of the service through innovative service improvements
- To ensure that the site rules are enforced

**While you will be contracted to the above, you will also be contracted to cover planned and/or unplanned absence for the other concierge team member to ensure we can provide full coverage for HPE, this may be at short notice. This will be paid as overtime once completed. The rate for overtime is 1.0 rate until 37.5 hours and 1.5 rate thereafter. Should you ever work a Sunday or bank holiday, these are paid at 2.0 rate.**

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Package Description
- **Lead Concierge**:

- **Monday to Friday as required by business needs, between the hours of 08.00 and 17.00**:

- **25 hours per week + overtime availability**:

- **£14.00 per hour + Sodexo Benefits**:

- **Full uniform and training provided**:

- **20 days annual leave increasing to 25 with service**:

- **Free GP service**:

- **Cycle to work scheme**:

- **Life assurance**:

- **Company pension scheme**:

- **Eye care vouchers**:

- **Employee assistance program with counselling and life advice supports**:

- **Family leave options**:

- **Shopping Discounts**:

- **Training, development, and progression opportunities**:

- **Refer a friend scheme (Talent Spotters)**:

- **Online Recognition Scheme (Reward Hub)