Day Concierge
4 days ago
Zenith is proud to be one of the North West’s leading property management companies and we are now looking to recruit a Day Concierge at Royal mills Development.
Our core values are professional, reliable, straightforward and accountable, so we are therefore looking to recruit individuals who share the same qualities as our brand representation is paramount to our success.
**Location: Royal mills, 17 Redhill street, M4 6BA**
**Day concierge **7:00am to 7.00pm
- 4 days on / 4 days off shift pattern**
- **Duties and Responsibilities**:
This role helps to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates.
You’ll be expected to, amongst other elements of the role;
- Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries
- Screen, authorise and welcome visitors, guests and manage contractor access
- Oversee car parking facilities ensuring all users are authorised
- Conduct regular checks to ensure the condition and security of the building e.g. lighting and other building equipment and be responsible for resolving any issues as quickly as possible, liaising with the off site maintenance team
- Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail
**Personal Qualities and Experience**
- Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner
- Having a natural passion for customer service and hospitality is key to the success of this position
- Proven examples of your ability to follow procedures, to be proactive and action orientated and great organisation skills
- Taking pride in your appearance and that of the estate; representing the best interests of the brand at all times
- Ability to work well within a team and assist and support colleagues, especially when handing over duties. Self motivated at times when you are on sole duty.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- 12 hour shift
- Day shift
**Experience**:
- Customer Service: 5 years (required)
- Concierge: 5 years (required)
Reference ID: 220706 RMDC
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