Customer Service Administrator Chemical

2 days ago

Salford, United Kingdom Russell Taylor Full time

**Customer Service Administrator (Chemical Manufacturing)** **Salary £20,400 Plus Bonuses** **Permanent Contract** **Manchester** **IMMEDIATE START AVAILABLE** **Your Role Summary/Purpose** As part of the internal sales team, you will actively promote the Chemicals name, products, and services into a global market. Carry out multiple duties including Order processing, Production oversight, Transport & Logistics, and Invoicing. Provide all the relevant copies of COAs, POD, raw material collection. Be the internal face for the customers and ensure orders and expectations are met. **Your New Role** **Your Duties/ Areas of Responsibility** Internal focus for identified customers. Inputting orders. Order acknowledgment (Confirmation of completion & collection date/ amending orders, tracking date movements & communicating to customers). Create and send certificate of authenticity / collection notes to customers. Manage Customer Release Notes. Generate invoices to customers. Dealing with customer complaints. Quarterly customer forecast/offtake (Check, Plan and allocate stock). Monthly stock report to be generated and sent to customers. Understand customers market and align the business to deliver their expectations. Proactively ring customers to encourage placement of new sales orders. Assist in organising exhibitions, attending as required. Other tasks as required by your manager. **Desired Characteristics** A strong customer service background within manufacturing (chem/pharma/plastics/food) Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work. Work on own initiative but realise the need for the whole team to get the business done. Excellent communication skills, written and verbal. Excellent interpersonal skills. Have excellent administration, planning, organisational and time keeping skills. Positive "Can Do" attitude to challenge and deliver customer expectations. Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned. Chemical knowledge desirable. **Contractual Benefits** Monday - Friday 8am-5pm 25 days holiday + bank holidays 3% pension, Laptop Full training given **To Apply** Please click on the link to apply, ensuring all your contact information is up to date. Thanks, Sam **Samanta Furnkranz** **Manufacturing Recruitment Consultant** **RTG

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