Customer Service Administrator

Customer Service Administrator

Salford Quays

£18,000 - £21,000

We are currently seeking a Customer Service Administrator to play an essential role in providing an effective and professional service to all our Marlowe Fire & Security customers, acting as a single point of contact for our Portal Customers & their allocated National Account Customers whilst providing excellent Customer Service as an administrative support to all our accounts.

**Duties will include but are not limited to**:

- Working closely with customers and National Account Managers to meet customer expectations.
- Attending meetings with key clients to enhance working relationships and create a mutual understanding of how we work.
- Monitoring customer portals in real time to ensure all job requests are raised and reflected on the portal within a targeted time frame.
- Keeping customers fully updated at all times and confirming when requests have been actioned.
- Liaising with all internal teams to ensure effective responses to customers and work is completed within SLA.
- Escalating any potential risks to the business to the Customer Support Lead and Customer Service Manager.
- Costing and closing all jobs for invoicing in accordance with customer requirements.
- Processing orders to ensure all work is carried out and the invoice is created.
- Management of customer queries and complaints through to competition.

**About you**:
We are looking for someone with previous experience in a similar role who is looking for a new challenge within a fast paced, busy team environment.
- Experience working on customer portals (essential)
- Previously worked within the Fire & Security industry (desirable)
- A customer focused approach and the ability to effectively resolve customer queries.
- Excellent administration and computers skills, including strong Microsoft Excel skills.
- Previous experience working to deadlines, KPIs and meeting SLAs.
- A high level of attention to detail and the ability to handle multiple prioritise with a structured approach.
- Excellent organisation, time management and administration skills.
- Demonstrable experience working within a fast paced and busy environment.

**About us**

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

**What we offer**:
As part of the Marlowe Fire and Security team you will have access to some great benefits including:

- Pension
- Life Assurance
- Free, Secure, onsite Parking
- Free onsite Gym
- Paid Refer A Friend Scheme
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Birthday Holiday
- Additional Day holiday for each full year of completed service (up to 25 days)
- Development and progression opportunities

**Additional Info**:
Your working hours will be Monday - Friday, between the hours of 8:30am - 5pm**.**

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. #INDMP

Location Salford, Manchester

Salary £18000.00 - £20000.00