Customer Service Billing Administrator

**Marlowe Fire & Security Group** are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to **enormous growth,** we're looking for a **Customer Service Billing Administrator** to work as part of the invoicing team to ensure that accurate and effective customer service is provided across all functions within the business,always Maintaining a professional & courteous approach, supporting out customer charter.

**Key Responsibilities**
- Daily database management of open Engineering jobs
- Pricing and invoicing generation daily
- Chasing internal departments for required information to enable invoicing
- Submission of customer reports
- Uploading invoices to customer invoicing portals
- Investigation of invoice queries and raising credit notes
- Maintenance of invoicing database
- Any ad hoc duties as and when required to support the business
- Management of customer queries and complaints through to completion
- Processing of orders to ensure all work is carried out and invoice created
- Proactive approach to management of customers workload
- Cost & close all jobs for invoicing in accordance with customer requirements
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA
- Effective communication with internal and external customers

We need someone who can demonstrate exceptional communication and customer service skills. Ideally, we'd like to speak to someone who has performed in a similar role and function; however, training will be provided for people who have the correct skillsetand attitude, who are happy to embrace a challenge in a fast paced, but fantastic work environment with a great team ethic.
- Self-motivated, proactive, enthusiastic, flexible
- The ability to work independently and a desire to learn
- Excellent administration and computer skills
- Customer focused with the ability to resolve customer queries
- Analytical in approach
- Exhibit a high degree of professionalism and resilience
- Experience of manipulating data using Microsoft Excel and other appropriate packages
- Strong organisational skills
- High attention to detail
- The ability to handle multiple priorities with a structured approach

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to ourcustomers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression,Morgan Fire Protection.

**What we offer**

As part of the Marlowe Fire and Security team you will have access to some great benefits including:

- Basic Salary up to £22,000
- Pension
- Life Assurance
- Free, secure, onsite parking
- Free onsite gym
- Paid Refer a Friend Scheme
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Birthday Holiday
- Additional Day holiday for each full year of completed service (up to 25 days)
- Development and progression opportunities

**Additional information**

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.