Mobile & Device Senior Technical Specialist

**JOB TITLE **:Mobile & Device Senior Technical Specialist

**LOCATION **:port Sunlight

**ABOUT UNILEVER**

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Lipton, Wall’s, PG Tips, Ben & Jerry’s, Marmite, Magnum and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace”
**JOB PURPOSE**

Unilever is the global company behind powerhouse brands such as Dove, Persil and Magnum. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever.

Technology in Unilever touches every part of our organisation, enabling our business to move faster and with more confidence than ever before. As the pace of business gets faster, and as consumer behaviours evolve more rapidly, technology is the way we create competitive advantage for Unilever.

Technology Services is the UniOps IT function that leads and operates the foundational and employee facing IT services. This includes Cloud Hosting, Networks, Collaboration Services, Identity and Access Mgmt, Mobile & Device Services, Data Mgmt Platforms etc. Its purpose for the foreseeable future is to lead the move to the cloud and to design and deliver the core technology that underpins a modern digital employee / workplace experience.
**RESPONSIBILITIES**
**The Technology Support Services team plays a pivotal role in delivering the client technologies that support the mobility and agility that Unilever needs to succeed.**

As a part of the Technology Support Services team, the purpose of the **Senior Technical Specialist **role is to support the **Solutions & Strategy Manager** with:

- Providing input into the Technology Support Services Roadmap
- Designing & Implementing Client Technical Solutions. Demand would come from either the M&D Roadmap, Project Requirements from M&D project team or Service Improvements from M&D Service Teams. Examples of requirements are; Windows 10/11 Modern Provisioning, Intune config, GPO, MAC Modern Provisioning, Teams Room Device technology etc
- Support new Solutions as they go through testing prior to handover to BAU
- Provide input and advise on Hardware choices across all Device streams
- Ensuring Technical documentation is created and updated
- Production of regular reporting on Progress and Technical risks & issues
- Act as technical 3rd line Subject Matter Expert for Technology Support Service Line
- Engagement and management of a complex blend of suppliers & stakeholders

**ALL ABOUT YOU**

The **Senior Technical Specialist **is responsible as an SME, for supporting the **Solutions & Capabilities manager** in setting the technical strategy and for the delivery of client technologies within Unilever. Understanding and following industry trends and providing Technical Solutions and operational support where required. The **Senior Technical Specialist **is accountable for keeping the environment current, security compliant and operationally stable through the implementation of change.

Skills we are looking for:
**Essential**:

- 5+ years Client IT experience within Unilever or at least one other similar global organisation
- Proven experience in designing and delivering Client Solutions
- Subject Matter Expert in the Client Technologies listed in the Technical Skills section below
- Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.
- Flexibility to adjust to changing business requirements.
- Experience and awareness of working in a global role.
- Demonstrate awareness and empathy to our many cultures and social needs.
- Customer and service centric mind-set.
- Excellent communication skills
- Ability to work under pressure.
**Desirable**:

- Knowledge of structured service delivery methodologies such as ITIL
- Commercial awareness and understanding of providing TCO models
- Project management skills in line with best practice such as PRINCE2
**IT Technical Skills**
- Expert in Windows Client operating systems; Windows 10 and 11
- Expert with Intune compliance and config policies
Expert on PC hardware and drivers
- Expert with Microsoft Windows 10/11 Modern Provisioning (Intune, Azure AD, Autopilot)
- Expert in creation of technical documentation
- Familiar with Windows Server Operating Systems
- Familiar with Windows Services / Components (Bitlocker, DFS, DNS, PKI, HyperV, AD)
- Familiar with Intune / Company Portal Application Packaging
- Familiar with SQL & WQL
- Familiar with scripting (PowerShell, C++)
- Familiar with MAC OSX
- Familiar with JAMF Management So