Customer Service Executive

**_Overview_**

**Hours**: 37.5 hours Monday - Friday (Open start/finish between 8am-5pm)

**Location**: Leicester, LE3 (Hybrid)

**Salary**: £21,255 per annum.

**_Not just Customer Service_**

Voted as ‘Consultancy of the Year’ with the ‘Best Business Solution’ at TECLA 2021, Consultus is a leading provider of net zero and energy services. Our Customer Services team is our face and we’re proud of how they represent us. Lauded for a ‘world-class’ service, we have one of the highest client retention rates in the industry and have been voted ‘Most Trusted Consultancy’ for 2 years running.

Why are we different? It’s more than a customer-first mindset, it’s a different way of thinking. We think outside the box and work together to deliver solutions for our customers. Everyone in the Consultus family is important and your opinion matters

The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey. Our Customer Service Executives are:

- Customer focused
- Highly accurate with keen focus on attention to detail even when working to deadlines
- Computer literate with excellent IT skills
- Capable of working on own initiative
- A team player, resilient, positive and enthusiastic

**_Become an expert with us_**

We will provide you with a great understanding of the energy industry. The position is responsible for the administration functions within a Customer Services Team, with a focus on day-to-day delivery of client focused tasks and assisting the designated Consultant/Team Leader with their duties.
- General administration working alongside Consultant/Senior Customer Service Executive
- Setting up and validating new clients on in house systems
- Standard reporting assistance (Cost Consumption/Site lists/Invoice queries)
- Issue all client reporting in accordance with SLA’s
- Dealing with additions and deletions (change of tenancies on a daily basis)
- Submitting tender requests (Gas, electricity, water, MOP & DA/DC)
- Creating myEnergy portal logins and issuing to client
- Ensure client Letters of Authority (LOA) are valid and up to date
- Assist in the review of client metering contracts and update systems accordingly
- Update monthly strategic internal reports: Won/Lost/At Risk/Outstanding business
- Assist in the management of queries associated to a certain portfolio of clients
- Maintain relationships with relevant clients, internal stakeholders, and suppliers
- Maintain and update in house systems so they are up to date at all times
- Maintain and update Customer Service team shared folders
- Dealing with energy suppliers to submit and obtain client information/data

Don’t understand some of the above? That’s ok - learn with us

**_We are invested in you _**

We want to build a team for the future, not just today. That’s why we’re committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve.

There is no better place to kickstart your career than our Customer Services team. We have developed a clear progression pathway, so forget that invisible ceiling Whether you’re a future manager or are happy as you are, we are here for you.

We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you In addition, you’ll receive:

- Personalised learning and development programme
- A clear Progression Pathway, to ensure your career is moving in the direction you want it to
- External ‘Employee Assistance Programme’ and continuous initiatives, to support mental and physical wellbeing
- Enhanced maternity/paternity/adoption leave pay
- Access to company’s annual Bonus Scheme
- Incentivized Referral Schemes
- Flexible Working Scheme, to ensure a comfortable work-life balance
- Hybrid home and office working from our modern offices in Leicester, because you can

**_Committed to inclusion and diversity_**

Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK.