Office Administrator

6 days ago

Guildford, United Kingdom FIRST1RIGHT Plumbing & Heating Full time

First1Right Plumbing & Heating are a small but rapidly expanding Plumbing and Heating company based in Guildford. Our 5 valued team members assist in carrying out Plumbing and Heating jobs across Surrey and parts of London and we have an exciting opportunitythat has arisen for a wonderful **Office Administrator** to join our team.

First1Right Plumbing and Heating are looking for a dedicated, fun loving and reliable individual to join our ever growing team. As we are still a relatively young company, this lovely person will need to be able to work from their own initiative to supportthe team and assist us in achieving our goals and be a part of the growth of the business. Daily duties will include liaising with the Director and the engineers to plan their routes and ensure they are utilised effectively, update customers, confirm appointmentsand keep them informed of any delays. Taking ownership of the customer experience and playing a vital part in our team.

The office administrator is a hugely varied role that is essential to assist in the smooth running of the office and the business. The ideal person will be adaptable, honest, self-motivated with a positive can-do attitude.

**The Role**

Your main function will centre on communication with our customers throughout the day to ensure outstanding customer service; liaising with plumbers and keeping accurate records to ensure all jobs are completed within the specified time frame, includingproviding relevant customer and service information to the plumbers prior to their arrival at the job.

**Key Responsibilities**:

- Booking appointments for engineers and management of their schedules
- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely
- Liaising with customers to keep them updated on all aspects of a job
- Liaising with suppliers to obtain quotes/ estimates, ordering of parts, arranging for refunds etc
- Answering and screening incoming phone calls
- Raising invoices, processing quotes and chasing payments
- Data input
- Writing and sending of company thank you cards
- Provide support to Management
- General admin duties required that may differ on a daily basis
- Arranging company days out and after work functions.

**Key Skills required**:

- Excellent knowledge of Microsoft Office
- Telephone experience with a polite manner
- Exceptional customer service skills
- Outstanding oral and written communication skills, paying particular attention to grammar and punctuation
- Flexible, adaptable and a natural team player
- Planned and organised
- Excellent attention to detail
- Ability to stay calm under pressure
- Good problem solver

**Job Type: **Full-time, Permanent

**Salary & Benefits**:

- 20k-23k per year depending on experience
- Company laptop and phone provided

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Office experience: 2 years (required)

**How to Apply**

If this role is of interest and you would like to learn more, please attach your CV to the link provided and we will be in direct contact.

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