Customer Service Advisor

4 days ago

London, United Kingdom Charity Talent Full time

Are you a talented **Fundraising Customer Support Advisor**, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Health Charity based in London.

This is a contact role till July, full-time position and will be 3 days in the office based near Liverpool Street Station (EC2M). After 3-month probation the salary will increase to £26000.

This is a brilliant role to work within a Supporter Care team and gain experience in the charity sector. This role provides lengthy training in a strong branded charity and a very enjoyable environment and culture.

The Role: As the **Fundraising Customer Support Advisor** you will be the first point of contact for supporters and members. You will carry out the following tasks:

- You will effectively respond to all enquiries, requests for information and complaints received into the team..
- This role is to put the supporter at the heart of every engagement by delivering excellent customer services
- You will also support on maintaining electronic and written communications within the database.
- Ensure records are kept up to date and information is available for management reports.
- You will also be undertaking general day-to-day admin, including sending thank you letters and acknowledgements.

Additionally, it's crucial that you possess the following:

- Excellent attention to detail and a personable and flexible approach.
- Someone who can take initiative and do independent work
- Someone who is organised and efficient
- Demonstrate the ability to make informed decisions under pressure
- Show excellent timekeeping skills and adaptability when completing tasks.
- Deciding and summarising customer interactions onto the system.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £23,000.00-£24,500.00 per year

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)
- charity: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

Work Location: One location

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Service Assistant

    1 week ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Advisor

    3 hours ago

    London, United Kingdom WINNOVATION SERVICE LTD Full time

    As a rapidly growing company, we are looking for a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. If you are passionate about helping people and thrive in a fast-paced environment, this is the role for you! **Responsibilities**: - Assist customers with inquiries, complaints, and technical issues in a timely and professional...

  • Customer Services Advisor

    4 weeks ago

    London, United Kingdom Job Switch Ltd Full time

    Toanswercallsfromcustomers,usingourCallCentretechnologies. Toansweremailsfromcustomersusingdigitalemailtechnology. To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds. To maintain customer service standards by answering customers telephone calls and emails,...

  • Customer Service Advisor

    1 week ago

    London, United Kingdom Residential Management Group Full time

    **Customer Service Advisor - Full Time Permanent - 37.5 hours** **Salary: £19,000 increasing to £19,500 after 6 month probation period and to £20,000 after 1 year service** **Monday - Friday **9am to 5.30pm** **Location: Westminster, London, SW1P 1AF (This role is fully office based)** RMG are an industry leader within the Property Management sector and...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom Utility Collections Ltd Full time

    Customer Service Advisor Poulton-le-Fylde, FY6 8JX (office based) Salary £27,000 to £28,500 Working hours: Monday to Friday 9am – 5pm 24 days annual leave + Bank Holidays What's in it for you? Full training and ongoing development Join a growing, dynamic, and supportive team Be part of a scale-up business making a real difference in the energy sector...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom Hireonline Full time

    **Customer Service Advisor - East London** - £32-38k per year **Hours** - 37.5 hours - 8:30am-5:00pm Monday-Friday **What We Offer**: - A friendly and supportive work environment - Potential monthly and yearly bonus depending on company performance **The role of Customer Service Advisor**: - Manage and process sales orders, confirmations, invoices, and...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom Headstart Employment Full time

    Customer services Advisor Part time Monday, Tuesday & Thursday Morden £11ph Starting salary Free parking Immediate start This is a fantastic opportunity to join this environmentally aware Company as a Customer Services Advisor. I am looking for an experienced customer services advisor who is educated to at least A- level standard and who is looking...

  • Customer Service Advisor

    1 week ago

    London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...

  • Customer Service Advisor

    2 days ago

    London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...