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Community Engagement Support Assistant

2 weeks ago

Norwich, United Kingdom Broadland District Council and South Norfolk Council Full time

**Location**

Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

**Application Deadline**

Sunday, December 22, 2024

**Job Summary**

**Job Title**: Community Engagement Support Assistant

**Salary Range and Hours**:Band C, £27,534 - £30,866 per annum, 37 hours per week

**Contract Type**:Fixed Term for 12 months

**Location**:Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

**Other Key Information**:Out of Hours rota

**Can you drive our Help Hub support services out into our districts?**

**Role Snapshot **Coordinate and ensure our Community Engagement Van (CEVan) project delivers to residents across the district, throughout the whole week, to ensure we can support the right people at the right time.

**What you could be part of**

Working in partnership with our Help Hub, members of the South Norfolk/Broadland Health and Wellbeing Partnerships and other colleagues to conduct community projects in community settings from the CEVan to support vulnerable residents and raise awareness of our services.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**
- Working with the Help Hub Team to deliver a range of projects to support the health and wellbeing of residents.
- Coordinating the CEVan diary, ensuring it is appropriately staffed and prepared for all booked events.
- Ensuring CEVan is fully prepared for any external delivery from partners as advised via the booking process
- Working with residents to ascertain health and support needs, recording these contacts and referring on to the appropriate officer for action.
- Attending community events across the Districts, including driving the CEVan, to events to facilitate the engagement of residents and promoting the work of the Help Hub.

**You must have**
- A good general level of education, including Maths and English
- A proven ability to communicate with a variety of professionals, customers and other stakeholder
- The ability to work autonomously and maintain detailed records whilst retaining a flexible approach to the needs of customers.
- The ability to co-ordinate and manage a range of tasks under pressure
- Experience of, or an awareness of, the challenges faced in delivering services in a wide, largely rural, geographical area
- Essential - Current and valid UK driving licence, including category B entitlement and willingness to drive CEVan to events
- Flexible working including requirement to work weekends, and evenings.

**Why Work With Us?**

You will be joining a fantastic, progressive organisation with benefits that include flexible working hours for most office-based roles, free onsite car parking, employee discounts, a competitive holiday allowance, wellbeing initiatives and the opportunity to sign up to the contributory Local Government Pension Scheme.

**To hear why our employees think that working for us is so special, please visit our **website**.**

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the HR team as follows:
**Fraser Field / Lead Communities Officer**

**Closing Date**: 22 December 2024

**Interview Date**: 10 January 2025

**How to apply