Patient Support Associate

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence.

**The Role**:
To work as part of the Patient Services and Administration team to provide exceptional customer care and an efficient administration service for the patients of Wessex Fertility.

This role is a full time position working 37.5 hours per week

The role will include working some evenings and occasional weekends and Bank Holidays

**The Location**:
Wessex Fertility was established in 1992 and is one of the UK’s longest standing IVF clinics. Due to the passion, expertise and reputation of our team, the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services, specialising PGT and surrogacy. Providing treatment to both NHS and private patients, Wessex Fertility performs approximately 500 fresh cycles and 500 frozen cycles per year. Conveniently located to the East of Southampton, a short distance from junction 7 of the M27, there is ample free parking for staff and patients around the building. We recently moved into our our brand-new clinic in 2024 to provide patients with the highest standard of care.

**Key Responsibilities**:

- Processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensure that communication is of a high standard to ensure a smooth patient pathway.
- To explain the processes to new patients and those seeking treatment and initiate patient Portal Registration.
- To ensure that patients’ records and correspondence are correctly filed.
- To be conversant with the patient database for recording and maintaining patient information, including the appointment system and invoicing system.
- To ensure that all communication with the patient is documented in the patient database.
- To ensure that money has been received for all appointments that require to be paid for in advance, if not the patient must be contacted and payment taken.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

**Qualifications & Experience**:
- Minimum two years’ experience working in an administration role.
- Experience working with patients / customers over the telephone.
- Skills & competencies normally associated with relevant administration experience.
- Experience of managing own workload and prioritise

**Location**:TFP Wessex Fertility - Southampton

**Hours**:37.5

Evenings and weekends are required on a rotational basis of approximately 1:4

**Salary**:Competitive (Experience Dependant)

**Pension**:Dual Contribution scheme

**Holiday Entitlement**: 27 Days + Bank holidays pro rata
**Training**:Full training will be given in this role, TFP works to continuously improve employee's skills.