Patient and Family Support Hub Healthcare Support Worker

20 hours ago

Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS Integrated Care System, which is limited to:
Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Hampshire and Isle of Wight Healthcare NHS FT, South Central Ambulance Service, or Hampshire Hospitals FT.
The Patient and Family Support Hub (PFSH) Healthcare Support Worker (HCSW) is part of the multidisciplinary team that delivers care to patients, relatives, and carers in the PFSH. To achieve this, the HCSW will assist in the provision of high-standard individualised care, under the supervision of the staff working within the PFSH team.
a) To support the Patient and Family Support Hub Coordinator and Manager in leading the development and delivery of the Patient and Family Support Hub.
b) To support projects for key initiatives, reporting to the Patient and Family Support Hub Coordinator or Manager.
c) To help high-risk and vulnerable patients, direct them to relevant information and volunteer assistance or escalate concerns to the Patient and Family Support Hub Coordinator or Manager.
d)To support the volunteers and guests in the Patient and Family Support Hub.
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
1. Assist patients with activities of daily living, this may include all basic care such as assisting with toileting needs, and repositioning of the patient whilst in the PFSH or when retrieving them from a clinical area.
2. Respect and maintain the patient’s privacy and dignity at all times, whilst acknowledging the personal beliefs and wishes of patients. Taking into account communication barriers, communicating effectively to deliver person-centred care.
3. Communicate regularly with the patients, their relatives, carers and the multidisciplinary team (including volunteers) involved with the provision of care in a caring, compassionate and professional manner.
4. Share responsibility for key aspects of housekeeping and stock control. Demonstrating a good awareness of cost efficiency and ensuring that the PFSH environment remains a safe, clean and tidy area for both staff and patients.

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